MTH Networks - Status

Investigating
July 01, 2025 at 5:14 PM
Investigating
July 01, 2025 at 5:14 PM
The XX Network have made us aware of an ongoing incident in the XXX region: **Please do not reset your network equipment.** We apologise on their behalf for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible. Thank you for your patience and understanding.

Update
July 03, 2025 at 11:23 AM
Update
July 03, 2025 at 11:23 AM
Unfortunately, the emergency maintenance taking place in the S63 area has not yet been rectified.
At this time, there are plans for additional senior engineering teams to attend the site tomorrow morning as their first job to see to this matter, and have services restored as soon as possible.
We apologise for any inconveniences caused by this, and thank you for your patience and understanding.
Update
July 03, 2025 at 10:19 AM
Update
July 03, 2025 at 10:19 AM
At this time, we are still awaiting for further updates to share regarding the emergency maintenance taking place in the S63 Area. To note, here are the following addresses that are affected:
HIGH STREET
SANDYGATE
NORTHSIDE ROAD
MOOR ROAD
Identified
July 02, 2025 at 1:54 PM
Identified
July 02, 2025 at 1:54 PM
We have been notified that works are still continuing, and more teams are attending the site to assist with the issue.
Further updates are to come. Thank you for your patience during this matter.
Investigating
June 30, 2025 at 9:00 PM
Investigating
June 30, 2025 at 9:00 PM
This incident notification is being raised due to the number of issues reported in the S63 area.
This is currently being worked on by engineers, and further updates will come once this we have any.
Please bear with us during this time. Apologies for any inconvenience caused.

Update
June 30, 2025 at 7:16 AM
Update
June 30, 2025 at 7:16 AM
Please find an update below:
Our engineer will be reattending site early this afternoon, to work on remaining affected customers to restore service.

We will post further updates when engineer is back on site.
Identified
June 29, 2025 at 10:28 AM
Identified
June 29, 2025 at 10:28 AM
Please find an update below:
The engineer attended site and identified the source of the problem. They were unable to complete a permanent fix tonight, but have performed a workaround that has restored most of the impacted customers' services.

We will need to return to site tomorrow to restore service for the remaining customers, and that work may cause further drops for the other customers.

We will update you in the morning when we have an ETA for the engineer to return.
Investigating
June 29, 2025 at 6:02 AM
Investigating
June 29, 2025 at 6:02 AM
The OFNL Network have made us aware of an ongoing incident in the CM6 region:
Our engineer is on their way to site to investigate this fault.

They are expected to arrive by 22:00 and we will update you as soon as we have more information after that.
Please do not reset your network equipment.
We apologise on their behalf for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.
Thank you for your patience and understanding.

(349134): THIRD PARTY MAINTENANCE AFFECTING SERVICES

Scheduled for May 28, 2025 at 7:00 AM – 7:00 AM less than a minute

In progress
May 28, 2025 at 7:00 AM
In progress
May 28, 2025 at 7:00 AM
Maintenance is now in progress.
Planned
May 27, 2025 at 7:47 AM
Planned
May 27, 2025 at 7:47 AM
Location: Crowthorne RG40 RG45.
The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 08:00 and 13:00 on Tuesday, 28/05/2025.
During this time, customers in the RG40 and RG45 areas may experience a disruption to their services.
Please refrain from resetting your networking equipment, as could result in further issues to be encountered.
We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

MS3 Emergency Maintenance - The Lea (S64)

Scheduled for May 28, 2025 at 7:00 AM – 5:00 PM about 10 hours

In progress
May 28, 2025 at 7:00 AM
In progress
May 28, 2025 at 7:00 AM
Maintenance is now in progress.
Planned
May 28, 2025 at 7:00 AM
Planned
May 28, 2025 at 7:00 AM
The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the POSTCODE region. This maintenance is due occur between the hours of 08:00 and 18:00, on Wednesday 28/05/2025. During this period, the specified area(s) may experience a disruption to their services.
As part of this maintenance, which is aimed to improve your service as a whole, there may be several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.
We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.

(350903): THIRD PARTY MAINTENANCE AFFECTING SERVICES

Scheduled for July 03, 2025 at 11:00 PM – July 04, 2025 at 5:00 AM about 6 hours

In progress
July 03, 2025 at 11:00 PM
In progress
July 03, 2025 at 11:00 PM
Maintenance is now in progress
Planned
July 03, 2025 at 11:00 PM
Planned
July 03, 2025 at 11:00 PM
Location: Chilton DL17.
The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 00:00 and 06:00 on Friday, 04/07/2025.
During this time, customers in the DL17 area may experience a disruption to their services.
Please refrain from resetting your networking equipment, as could result in further issues to be encountered.
We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

CityFibre Maintenance

Scheduled for July 06, 2025 at 11:00 PM – July 07, 2025 at 5:00 AM about 6 hours

Planned
July 06, 2025 at 11:00 PM
Planned
July 06, 2025 at 11:00 PM
CityFibre are conducting planned maintenance on their network. Affecting Services to the below areas:
Erdington
Service Outage will be expected during the maintenance window.

2 maintenance periods are scheduled

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