MTH Networks - Status Page

332984: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: SK1
  • Update
    Update

    Please find an update below:

    Update (03 Jan 2025 09:11hrs)
    Specialist engineers are now onsite preparing to replace our fibre cabinet. We expect power to be restored to the cabinet within the next couple of days and our engineers will be on site working to reconnect all the fibre over the weekend.

  • Identified
    Identified

    Please find an update below:

    We have been on site today working to prepare for replacing our equipment.

    We have a new cabinet ready built with all new equipment that is on route to site, to be installed tomorrow 03/01/2025.

    We expect power to be restored to the cabinet within the next couple of days and our engineers will be on site working to reconnect all the fibre over the weekend.

    We will provide further updates when there is significant news to share or by the end of Friday 03/01/2025 whichever is sooner.

  • Investigating
    Investigating

    332984: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(01 Jan 2025 07:04hrs)

    Status: Currently open.
    Location: Stockport SK1.

    We are currently experiencing a network incident in Stockport SK1 affecting broadband and voice services.

    Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    Update (02 Jan 2025 09:52hrs)
    We are now aware that our street cabinet has been fully submerged by the flood waters.

    As such we will need to replace all equipment.

    This will be a multi-day event before we are able to restore services.

    We will provide an update when we can provide a more accurate timescale for when we can restore services.

    Update (01 Jan 2025 15:37hrs)
    We have investigated the incident, and our equipment has lost mains power due to an electrical fault caused by severe flooding in the area.

    Emergency services are onsite, and we are waiting for the area to be made safe before engineers are dispatched to the fault location.

    We will continue to monitor and provide further updates when new information becomes available.

OFNL - Operational

94% - uptime

MS3 - Operational

100% - uptime

Freedom Fibre - Operational

100% - uptime

Openreach - Operational

100% - uptime

Vodafone - Operational

100% - uptime

VoIP - Operational

100% - uptime

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