Please find the latest update for this incident:

Update (07 Oct 2025 07:42hrs)
Third party engineers are continuing to work on a resolution to this fault. Due to the complexity of this fault, the fix is taking time to repair.

We are now waiting for an update from the onsite third party engineers with regards to the restoration of services and expect a further update from them at 10:00 07/10/2025.

Please see the latest update below:

Update (06 Oct 2025 19:32hrs)
We are still for the 3rd party to carry out the fix. Its unlikely the fix will be implemented tonight.

We apologize for there being no new information.

We will update you again by 10:00.

Please find the latest Update below:

Update (06 Oct 2025 17:16hrs)
Third party engineers are continuing to work on a resolution to this fault. Due to the complexity of this fault, the fix is taking time to repair.

We are now waiting for an update from the onsite 3rd party engineers with regards to the restoration of services.

We will update you again by 20:00.

Please find the latest update below:

Update (06 Oct 2025 14:02hrs)
We are still awaiting an update from 3rd party working on resolution for the fault.

We will update you again by 17:00

Please find the latest Update below:

Update (06 Oct 2025 08:04hrs)
We are aware 3rd Party are now progressing with getting specialist equipment to site, once this is on site work will begin but will take considerable time to reinstall cable and restore services.

We will update you again by 14:00

Please find the Latest Update below:

Update (05 Oct 2025 17:11hrs)
We've had an update from the 3rd party advising that in order to implement the fix they require specialist equipment which isn't available until 06/10/25.

We are now waiting on the equipment and teams to arrive on fault location.

We will update you again by 14:00 on Monday 06/10/25, if any new information becomes available prior to then we'll update this post.

OFNL have notified us that the engineer is on site, continuing to investigate the issue. They will look to provide an update by 1pm.

OFNL have notified us that the ETA for engineers attending the site is 10am this morning.

They will provide another update as soon as they can.

OFNL have let us know that their teams have identified a cabling issue as the cause of the incident, affecting a small number of customers in the area.

They will have a team on site first thing in the morning to help resolve this.