MTH Networks - 267528: INCIDENT AFFECTING SERVICES, Huntingdon, PE28 – Incident details

All systems operational

267528: INCIDENT AFFECTING SERVICES, Huntingdon, PE28

Resolved
Partial outage
Started over 1 year agoLasted 2 days

Affected

OFNL

Partial outage from 12:18 PM to 5:22 PM

Updates
  • Update
    Update

    Update (24 Jul 2023 17:26hrs)
    This incident was closed on Monday, July 24th, 2023 at 17:26hrs.

  • Resolved
    Resolved

    Update (24 Jul 2023 17:24hrs)
    Work to restore service was completed at 16:30 on 24/07/23. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Monitoring
    Monitoring

    Update (24 Jul 2023 12:58hrs)
    Work will be underway shortly to install the new fibre cable. We anticipate it may take some time to complete the install and restore services. We expect a further update by 17:00 today.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Identified
    Identified

    Update (24 Jul 2023 11:05hrs)
    Engineers are delayed arriving to site and are expected to arrive at 13:00. We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Investigating
    Investigating

    Please find an update from the OFNL Network below:

    Engineers are expected on site within the next two hours to begin work on restoring service. We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Update
    Update

    Update (22 Jul 2023 21:53hrs)
    Engineers have been investigating the problem and have isolated the fault to a small number of customers. The fault will require a repair to a section of fibre optic cable. Engineers will return to site first thing on Monday 24th to work on a permanent repair.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Identified
    Identified

    Update (22 Jul 2023 17:34hrs)
    Engineers have been investigating the problem and found a fault with the fibre optic networking in the area.

    Engineers are currently on-site and are continuing to work to resolve this issue.

    A further update will be provided within 2 hours or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Investigating
    Investigating

    267528: INCIDENT AFFECTING SERVICES
    Last updated:(22 Jul 2023 10:26hrs)
    Status: Currently open.
    Location: Huntingdon, PE28.

    We are currently experiencing a network incident in Huntingdon affecting services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.