MTH Networks - Major Outage affecting MS3 Fibre Services – Incident details

Major Outage affecting MS3 Fibre Services

Resolved
Major outage
Started about 1 year agoLasted about 21 hours

Affected

MS3

Major outage from 4:10 PM to 1:16 PM

Updates
  • Resolved
    Resolved

    We have been keeping a very close eye on our connections, ensuring that all is in order and functioning as desired since the resolution of this incident. We are glad to confirm that the aforementioned issues have been resolved, where we have witnessed stable connections across the network.

    If you believe this to be incorrect in any way or continue to face issues, please do not hesitate to let us know. Please find the various avenues for attaining our support below:

    Our typical operating hours are as followed:

    • Monday-Friday: 08:00-20:00

    • Saturday & Sunday: 11:00-20:00

    These hours may vary during Public and Bank Holidays.

    Thank you for your patience and understanding throughout this duration of impact.

  • Monitoring
    Monitoring

    We are monitoring our customers coming back online. We will continue to investigate the outage and monitor.

  • Investigating
    Investigating

    We are currently investigating an outage affecting Hull and surrounding areas on our MS3 Network.

    An update will be provided as soon as possible.