MTH Networks - INCIDENT AFFECTING BROADBAND SERVICES: GU3 – Incident details

Update (03 Jul 2024 07:47hrs)
This incident was closed on Wednesday, July 3rd, 2024 at 07:47hrs.

Update (03 Jul 2024 07:47hrs)
Work to restore service was completed at 00:01 on 03/07/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (02 Jul 2024 18:25hrs)
The third party will have to carry out maintenance work at 00:00-06:00 03/07/2024 to resolve this issue.

We will then provide an update by 08:00 tomorrow morning to confirm the outcome of this work.

Update (02 Jul 2024 13:12hrs)
Our engineers are investigating the fault with the help of our third-party fibre supplier.

A further update will be provided as soon as possible.

Please do not reset your equipment.

Update (02 Jul 2024 12:11hrs)
We are working with a third party that provide our connectivity in this area.

Work is still ongoing by them to identify what has caused the fault.

Further updates will be provided as soon as they are available.