MTH Networks - OFNL INCIDENT AFFECTING INTERNET AND PHONE SERVICES: SO22 – Incident details

All systems operational

OFNL INCIDENT AFFECTING INTERNET AND PHONE SERVICES: SO22

Resolved
Partial outage
Started about 23 hours agoLasted about 1 hour

Affected

OFNL

Partial outage from 9:25 AM to 10:47 AM

Updates
  • Resolved
    Resolved

    Please find an update below:

    Update (21 Feb 2025 10:47hrs)
    Work to restore service was completed at 10:30 on 21/02/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Update
    Update

    Please find an update below:

    We have dispatched engineers to site for fault investigation.

    Engineers estimated time of arrival 11:30 21/02/2025

    We will provide further updates as new information becomes available.

  • Investigating
    Investigating

    The OFNL Network have made us aware of an ongoing incident in the SO22 region:

    We have a network incident in SO22 Winchester affecting phone and internet services for a small number of customers.

    Our team are looking into this and will provide an update as soon as possible.

    Please do not reset your equipment.

    Please do not reset your network equipment.

    We apologise on behalf of The OFNL Network for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.

    Thank you for your patience and understanding.