MTH Networks - OFNL INCIDENT AFFECTING INTERNET SERVICES : HOCKLEY SS5 (341579 ) – Incident details

All systems operational

OFNL INCIDENT AFFECTING INTERNET SERVICES : HOCKLEY SS5 (341579 )

Resolved
Major outage
Started 1 day agoLasted about 2 hours
Updates
  • Resolved
    Resolved

    Please find an update below:

    Update (11 Mar 2025 12:08hrs)
    This incident was closed on Tuesday, March 11th, 2025 at 12:08hrs.

    Update (11 Mar 2025 12:08hrs)
    Engineers working on this issue have identified an issue with cables used to supply our service in the area. we have carried out a repair to the cables and customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Investigating
    Investigating

    The OFNL Network have made us aware of an ongoing incident in the SS5 region:

    We have a network incident in HOCKLEY SS5 6affecting internet services. Our team are looking into this and will provide an update by 13:30

    Please do not reset your equipment

    Please do not reset your network equipment.

    We apologise on behalf of The OFNL Network for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.

    Thank you for your patience and understanding.