MTH Networks - 346279: INCIDENT AFFECTING INTERNET SERVICES - NN18 – Incident details

All systems operational

346279: INCIDENT AFFECTING INTERNET SERVICES - NN18

Resolved
Major outage
Started about 24 hours agoLasted about 9 hours

Affected

OFNL

Degraded performance from 1:45 PM to 10:31 PM

Updates
  • Resolved
    Resolved

    Please find an update below:

    This incident was closed on Thursday, April 17th, 2025 at 23:30hrs.

  • Update
    Update

    Please find an update below:

    The incident was caused by a failure in equipment in our third-party suppliers network. The failed equipment was identified and replaced.

    Work to restore service was completed at 16:22 on 17/04/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Identified
    Identified

    Please find an update below:

    We now see that the problem is not on our network, but the network of a third party that supports ours.

    We are talking to the third party, and they are working on a fix.

    We will update you again by 17:00

  • Investigating
    Investigating

    The OFNL Network have made us aware of an ongoing incident in the NN18 region:

    We have a network incident in Corby, NN18 affecting internet services. Our team are looking into this and will provide further updates as soon as possible.

    Please do not reset your network equipment.

    We apologise on behalf of The OFNL Network for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.

    Thank you for your patience and understanding.