MTH Networks - MAJOR MS3 INCIDENT: ALL AREAS – Incident details

MS3 services remain stable this morning. Engineers continue to work to resolve a number of customers' connection issues, where services have not been reinstated. Engineers are dealing with the following remaining connection issues:

• A number of connections have known config issues, engineers are actively troubleshooting and expect to have most services restored this morning.

Next Update: 14:00

We are seeing restoration of services on the MS3 Network.

Should service not automatically restore, please restart your Router.

Next update: 10:00 15/05

The MS3 Network currently have engineer resource at Telehouse North Datacentre in London as well as over 10 specialists from MS3, the support partner and Network Equpiment Vendor accessing the failed equipment remotely to find the issue and attempt to resolve. Replacement equipment has also been dispatched and is en-route to replace the existing equipment.  

A further update is due at 21:00

Unfortunately, The MS3 Network have been unable to restore service at this point in time. They are working on restoring and rebuilding the problematic equipment's configuration.

We have been advised that the next update will come at 17:00.

Thank you for your continued patience and understanding.

The MS3 Network have let us know that their Engineer is on site at their DC in London, where they are actively working on the problematic hardware to restore service.

We have been advised that the next update will come at 16:00, if not sooner.

Thank you for your continued patience and understanding.

The MS3 Network apologise for the delay in getting this update over to us.

The MS3 Network have made us aware that the previously discussed remedial works have regrettably not been successful. They have despatched a Network Engineer to their DC in London to troubleshoot further.

We have been advised that the next update will come at 15:00, if not sooner.

Thank you for your continued patience and understanding.

The MS3 Network have identified an issue within their network equipment. They are implementing amendments to rectify this issue, whereby they are continuing to work with their network partners to ensure the success of this aim.

We have been advised that the next update will come at 12:45, if not sooner.

Thank you for your continued patience and understanding.

The MS3 Network believe to have located the fault with a piece of network equipment. They have engineers on route currently to diagnose and repair.

We will provide any and all future updates as soon as we have them.

Thank you for your patience and understanding.