MTH Networks - OFNL INCIDENT: NN17 (ID: 357379) – Incident details

All systems operational

OFNL INCIDENT: NN17 (ID: 357379)

Resolved
Partial outage 1 %
Started 11 months agoLasted about 2 hours

Affected

OFNL

Partial outage from 1:12 PM to 2:53 PM

Updates
  • Resolved
    Resolved

    Please find an update below:

    Work to restore service was completed at 15:50 on 13/07/2025\. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable. > > Any issues being experienced after this time should be treated as individual cases and reported in the usual manner. > > We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Identified
    Identified

    Please find an update below:

    An OFNL field engineer has arrived on site to investigate the root cause of the issue.

    An update will be provided by 16:30.

  • Investigating
    Investigating

    The OFNL Network have made us aware of an ongoing incident in the NN17 region:

    We have a network incident in Corby, NN17 affecting internet services. Our team are looking into this and will provide an update by 16:00.

    Please do not reset your equipment.

    Please also note this is only effecting about 5% of customers on site.

    Please do not reset your network equipment.

    We apologise on their behalf for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.

    Thank you for your patience and understanding.