Affected
Partial outage from 3:02 PM to 6:26 PM
- ResolvedResolvedThis incident has been resolved.
- UpdateUpdate
Please see the latest update below:
Update (27 Nov 2025 15:02hrs)
Our engineers on site have progressed the fix, due to the nature of the issue the resolution of this fault will take some time.
The engineers will be progressing with the next stage of the fix, we'll update you again by 18:00. - UpdateUpdate
Please see the latest update below:
Update (27 Nov 2025 08:59hrs)
We have engineers on site who are working to resolve the issue for the affected properties.
We are now waiting for the engineers to carry out the work.
We will update you again by 13:00. - UpdateUpdate
Please see the latest update below:
Update (26 Nov 2025 21:13hrs)
We are continuing to investigate this fibre damage and a further update will be provided by 10:00 tomorrow morning - IdentifiedIdentified
Please see latest update below:
Update (26 Nov 2025 15:05hrs)
We have been made aware of physical damage to on site fibre. An engineer team is heading to site now to to investigate damage and look to repair it. - InvestigatingInvestigating
The OFNL Network has made us aware of an ongoing incident in the following location(s):
Sittingbourne, ME10:
Update (26 Nov 2025 15:05hrs)
We have been made aware of physical damage to on site fibre. An engineer team is heading to site now to to investigate damage and look to repair it.PLEASE DO NOT RESET YOUR NETWORK EQUIPMENT!
We apologise on their behalf for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.
Thank you for your understanding.