MTH Networks - OFNL Incident: Burgess Hill, RH15 – Incident details

Hello All,

Please find the latest update from OFNL:

Our specialist engineering team has now arrived at the damage location and restoration work is underway. We will provide a further update as soon as additional information becomes available.

Please see the latest update below:

Update (12 Feb 2026 11:19hrs)
Our engineers have identified damage to the fibre cabling that serves this site, which is affecting customer services.

We are assessing the extent of the damage and the resources required to complete repairs.

We will provide a further update as soon as additional information is available. We apologise for the disruption.

Please find the latest update below:

An engineering team has been dispatched to continue the fibre fault investigation. Their estimated time of arrival is 10:30 on Thursday, 12/02/2026.

Further updates will be provided once the team is on site and additional information becomes available.

Please see the latest update below:

Update (12 Feb 2026 04:35hrs)
Our engineering team was unable to fully resolve the issue this evening due to the location of the fault.

A team will return first thing in the morning to continue the investigation and work towards a full resolution.

We apologise for the delay and appreciate your patience while we restore service.

Please see the latest update below:

Update (12 Feb 2026 03:24hrs)
Our engineer has now arrived on site and is currently working to identify the cause of the fault. We will provide further updates as soon as we have meaningful information to share. Thank you for your patience.

Please see the latest update below:

Update (12 Feb 2026 01:39hrs)
Our engineering team has been dispatched to the site to carry out comprehensive physical checks. The engineers are expected to arrive at 04:00.
We will provide a further update once they are on site and have begun their investigation.

Thank you for your patience and understanding.