MTH Networks - OFNL Incident: NN17, NN18 – Incident details

Please see the latest update below:

Update (18 Feb 2026 08:28hrs)
Work to restore service was completed at 08:13 on 18/02/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Please see latest update below:

Update (18 Feb 2026 07:47hrs)
Power engineers are arriving on site imminently to begin restoration works. Once power is restored, services are expected to recover.

Further updates will follow as soon as we receive confirmation of progress.

Please see latest update below:

Update (18 Feb 2026 00:39hrs)
Keyholders will be travelling to site for the morning.

We will provide a further update at 08:00 in the morning.

Please do not reset your equipment.

Please see latest update below:

Update (18 Feb 2026 00:03hrs)
We are continuing to work to get hold of the keys as quickly as possible.

Further updates will be provided if there are any significant developments overnight.

We apologise for the inconvenience caused by this issue.

Please see latest update below:

Update (17 Feb 2026 22:30hrs)
Power engineers on site have identified that they require access to the local electricity substation to continue their work. Entry to the substation requires specialist keys that are kept off site.
We are working to get hold of the keys as quickly as possible; however, this is expected to take several hours and the restoration work is likely to continue into the early hours of the morning.
Further updates will be provided past midnight if there are any significant developments. We apologise for the inconvenience caused by this issue.

Please see latest update below:

Update (17 Feb 2026 21:49hrs)
Power engineers are now on site investigating the issue. A further update will be provided as soon as they have completed their investigation or by midnight (00:00), whichever comes first.

Please see latest update below:

Update (17 Feb 2026 20:14hrs)
Power engineers are now expected to arrive around 21:30, We will provide a further update once they have begun their investigations and before 22:00.

Please see latest update below:

Update (17 Feb 2026 19:56hrs)
Our engineer on site has identified a power issue. We have requested specialist power engineers to attend and assist with restoring power. We will provide a further update once the power engineers arrive on site, or by 22:00 (10pm), whichever comes first.