MTH Networks - OFNL Incident: Matlock, DE4 – Incident details

OFNL under maintenance

OFNL Incident: Matlock, DE4

Resolved
Partial outage 1 %
Started about 2 months agoLasted about 5 hours

Affected

OFNL

Partial outage from 12:06 PM to 4:40 PM

Updates
  • Resolved
    Resolved

    Please see latest update below:

    Update (18 Feb 2026 16:40hrs)
    Services have remained stable since 12:05 18/02/2026. Customers should now find services to be working as expected.

    We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Monitoring
    Monitoring

    Please see the latest update:

    Update (18 Feb 2026 14:56hrs)
    Our third party service provider has confirmed that their equipment has remained stable for the past two hours. Their engineers are continuing to perform further checks to ensure ongoing service stability.

    We will share additional updates as soon as new information becomes available.

  • Investigating
    Investigating

    The OFNL Network has made us aware of an ongoing incident in the following location(s):

    Matlock, DE4

    PLEASE DO NOT RESET YOUR NETWORK EQUIPMENT!

    We apologise on their behalf for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.

    Thank you for your understanding.