MTH Networks - OFNL Incident: NN17, NN18 – Incident details

All systems operational

OFNL Incident: NN17, NN18

Investigating
Partial outage 1 %
Started 8 days ago

Affected

OFNL

Partial outage from 11:04 AM to 2:56 PM, Operational from 2:56 PM to 11:15 AM, Partial outage from 11:15 AM to 11:49 AM, Operational from 11:49 AM to 12:00 AM

Updates
  • Update
    Update

    Good Afternoon all,

    Thank you for your patience so far. We are just posting this update to let you know that our work and efforts will be continuing over the weekend to resolve this.

    At this time, we do not have a time frame to share as we are still working towards gaining more information.

    Your patience and understanding is most appreciated, and you have our deepest apologies regarding this downtime with the service, especially over the weekend.

    Despite this, we all wish you a lovely weekend. We appreciate and are very thankful for your cooperation during this time.

    Kind Regards,

    Your MTH Networks Team

  • Investigating
    Investigating

    Hello All,

    Due to a few reports, we are reopening this ticket post.

    We are seeing the same report across a select few connections where the connection is still offline, unfortunately.

    Given this, our teams are now investigating, and we will relay more information here when we have it.

    At this time, we do not have a time frame, and we will do our best to provide one, should we be able to.

    Thank you for your understanding and patience.

    Kind Regards,

    Tommy

  • Resolved
    Resolved

    Hello All,

    Please find OFNL's latest update here:

    Update (24 Apr 2026 15:51hrs)
    This incident was closed on Friday, April 24th, 2026 at 15:51hrs.

    Update (24 Apr 2026 15:51hrs)
    The planned on-site card replacement has now been completed.

    We are confident that this has resolved the ongoing issue.

    The service will continue to be monitored as a precaution, however no further impact is anticipated.

    Thank you for your patience while we worked to resolve this fault.

    Thank you for your patience regarding this case.

    Should you experience any further issues, please contact us via Support@mthnetworks.com, and we will take a further look as soon as we can.

    Thank you again,

    Your MTH Networks Team.

  • Identified
    Identified

    Please see the latest update from OFNL below:

    Update (24 Apr 2026 12:20hrs)
    We have confirmed that 54 customers are currently affected by this issue.

    To restore service, we need to replace a full card. This work will temporarily impact around 300 customers.

    The card replacement is scheduled for just after 14:00 today and will result in approximately 20 minutes of downtime for the additional customers.

    We apologise for any inconvenience caused and appreciate your patience while we complete this work.

  • Investigating
    Investigating

    The OFNL Network has made us aware of an ongoing incident in the following location(s):

    NN17, NN18

    PLEASE DO NOT RESET YOUR NETWORK EQUIPMENT!

    We apologise on their behalf for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.

    Thank you for your understanding.