MTH Networks - MS3 Incident: Scunthorpe – Incident details

Good morning all,

Please find the latest update from MS3:

Our carrier has confirmed that repairs have been fully completed and all services should now be back online.

We have observed the mass restoration of service, and so are glad to mirror MS3's advice that this incident has been resolved.

If you are still experiencing trouble, please reboot your router and MS3 modem (ONT). If you are using an MTH Networks router and the aforementioned reboots have not been successful in restoring your service, please perform a router reset by pressing and holding the RESET button for 20 seconds.

If you would like to seek further assistance, please find the various avenues for attaining our support below:

• Phone: 01536 661050

• Email: support@mthnetworks.com

• LiveChat: Accessible via our website

Our typical operating hours are as follows:

• Monday-Friday: 08:00-18:00

• Saturday & Sunday: 11:00-20:00

These hours may vary during Public and Bank Holidays.

As a result of this impact, we are experiencing an influx of calls and support requests, so wait times may be slightly elevated.

As always, we want to thank you for your patience, your understanding and your cooperation with us whislt we work through this incident.

Kind regards,

Your MTH Networks.

MS3 Networks have advised us:
Our upstream carrier has confirmed that the new fibre cable continues to be installed on site, and the fibre engineer will begin splicing activities as soon as the cabling works are complete. 

This is a complex repair and as such, an estimated time for resolution (ETR) is not yet confirmed. Further updates will be shared as soon as additional information becomes available, including any confirmed timelines.

We continue recognise the impact this is having on your services and customers, and we are maintaining close engagement with the supplier to ensure progress remains the highest priority. 

Please find the update from MS3 below:

Dear Customer,

We have identified an issue which is causing a loss of service to all customer's in the Scunthorpe area and are still investigating.

We have an engineer on site at the moment with an additional engineer on route to site and the ETA for them is 6pm.

We have also raised this fault with our Network Partner, Virgin Media Business.

We will provide the next update in 30 mins at 17:50.

MS3 have provided us with the following update:

Dear Customer,

We have identified an issue which is causing a loss of service to all customer's in the Scunthorpe area and are still investigating.

We will provide the next update in 30 mins at 16:50.