MTH Networks - 265665 : INCIDENT AFFECTING BROADBAND AND VOICE SERVICES, Alresford CO7. – Incident details

Please find an update from the OFNL Network below:

Work to restore service was completed at 15:01 on 07/07/23. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (07 Jul 2023 11:32hrs)
It has been identified that this incident has been caused by an issue with a third-party carrier, who provide service to us in this area. They have confirmed that equipment they manage has failed within the local exchange. They expect to have an engineer on site by 14:30 to start local investigations.

We are working with the provider to resolve this issue and a further update will be provided by 16:30 or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Update (07 Jul 2023 10:12hrs)
Engineers have been investigating the problem and found that the third-party link that provides service to the site is not working. We have escalated the issue to the third-party and we have an engineer on route to the site. We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.