MTH Networks - 267558: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES.Bath BA2, Westbury BA13, Weston Supermare BS24, Bristol BS24, Filton BS24, Thornbury BS35. – Incident details

All systems operational

267558: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES.Bath BA2, Westbury BA13, Weston Supermare BS24, Bristol BS24, Filton BS24, Thornbury BS35.

Resolved
Operational
Started about 3 years agoLasted 1 day

Affected

OFNL

Operational from 4:49 PM to 7:37 AM

Updates
  • Resolved
    UTC
    Resolved

    Please find an update from the OFNL Network below:

    Work to restore service was completed at 04:30 on 24/07/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Update
    UTC
    Update

    Update (22 Jul 2023 22:51hrs)
    It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

    Customers may experience unreliable, intermittent or degraded broadband service.

    We are working with the provider to resolve this issue and a further update will be provided as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Identified
    UTC
    Identified

    Update (22 Jul 2023 17:41hrs)
    It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

    We are working with the provider to resolve this issue and a further update will be provided as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Investigating
    UTC
    Investigating

    267558: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES
    Last updated:(22 Jul 2023 17:40hrs)
    Status: Currently open.
    Location: Bath BA2, Westbury BA13, Weston Supermare BS24, Thornbury BS35.

    We are currently experiencing a intermittent network incident in the Bath BA2, Westbury BA13, Weston Supermare BS24, Bristol BS24, Filton BS24, Thornbury BS35 and Somerset TA9 areas, causing degraded voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.