MTH Networks - 271943: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES, Kilburn NW6. – Incident details

Experiencing minor outage

271943: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES, Kilburn NW6.

Resolved
Operational
Started almost 3 years agoLasted about 15 hours

Affected

OFNL

Operational from 4:13 PM to 7:26 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

    Update (25 Aug 2023 07:40hrs)
    This incident was closed on Friday, August 25th, 2023 at 07:40hrs.
    Update (25 Aug 2023 07:22hrs)
    Work to restore service was completed at 02:38 on 25/08/23. Customers should now find services to be working as expected.

    We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Investigating
    UTC
    Investigating

    We are currently experiencing a network incident in the Kilburn NW6 area, affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.