MTH Networks - 275956: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: Blackpool FY5. – Incident details

Please find an update from the OFNL Network below:

Work to restore service was completed at 20:43 on 26/09/23. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (26 Sep 2023 18:00hrs)
Our third party carrier has identified an issue with their networking equipment, that is causing the failure of their fibre connection to us.

We are supporting our third party carrier wherever we can, and a further update will be provided as soon as possible.

Update (26 Sep 2023 16:02hrs)
It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area. In this case their fibre connection to us is not working.

Our NOC is working closely with the third party carrier to help resolve this issue.

A further update will be provided as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.