276302: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES - Incident details - MTH Networks - Status

276302: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES

Resolved

Partial outage

Started over 1 year agoLasted 1 minute

Affected

OFNL

Updates

Resolved
September 28, 2023 at 5:04 PM
Resolved
September 28, 2023 at 5:04 PM
Update (28 Sep 2023 17:20hrs)
This incident was closed on Thursday, September 28th, 2023 at 17:20hrs.
Identified
September 28, 2023 at 5:03 PM
Identified
September 28, 2023 at 5:03 PM
Update (28 Sep 2023 15:52hrs)
Work to restore service was completed at 15:43 on 28/09/23. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Investigating
September 28, 2023 at 5:03 PM
Investigating
September 28, 2023 at 5:03 PM
Last updated:(28 Sep 2023 17:20hrs)
Status: Closed.
Location: Tockwith YO26.
We are currently experiencing a network incident in Tockwith YO26 affecting broadband services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.