MTH Networks - Incident Affecting Broadband Services: YO23 – Incident details

Update (31 Oct 2023 15:02hrs)

This incident was closed on Tuesday, October 31st, 2023 at 15:02hrs.

Update (31 Oct 2023 15:01hrs)

The ERS team attended site 13:00.

Work to restore service was completed at 13:54 on 31/10/23. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (31 Oct 2023 12:26hrs)

Our engineers have been investigating the problem and have identified that this incident has been caused by a suspect break to a fibre optic cable used to supply our services in this area.

Our engineer on-site has narrowed down the location of the suspect fibre break.

We have requested a specialist fibre Emergency Repair Service(ERS) team attend site.

The ERS team's current ETA is 14:00hrs.

We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

Update (31 Oct 2023 10:53hrs)
An OFNL Field Engineer has been tasked to attend site and should arrive at 11:30 to begin investigation.

We apologise again for the inconvenience caused and thank you for your patience.