MTH Networks - (281285): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: EX39 – Incident details

Experiencing minor outage

(281285): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: EX39

Resolved
Degraded performance
Started over 2 years agoLasted about 23 hours

Affected

OFNL

Degraded performance from 3:53 PM to 3:08 PM

Updates
  • Resolved
    UTC
    Resolved

    Please find an update from the OFNL Network below:

    Work to restore service was completed at 13:57 on 08/11/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Identified
    UTC
    Identified

    Please find an update from the OFNL Network below:

    Our engineers have been investigating the problem and identified that this incident has been caused by a break to the electricity supply cable used to supply our equipment cabinet in this area.

    An electrical engineering team has been dispatched to repair the localised electricity cabling fault at the equipment cabinet. The team is estimated to start repair works at 14:00 08/11/23.

    Further updates will be provided as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Investigating
    UTC
    Investigating

    Location: Buckland Brewer EX39

    We are currently experiencing a network incident in Buckland Brewer EX39 affecting Voice and data services. >Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.