MTH Networks - 280297: INCIDENT AFFECTING BROADBAND SERVICES: NN17 – Incident details

All systems operational

280297: INCIDENT AFFECTING BROADBAND SERVICES: NN17

Resolved
Operational
Started over 1 year agoLasted about 1 hour

Affected

OFNL

Operational from 8:13 AM to 9:02 AM

Updates
  • Resolved
    Resolved

    Please find an update from the OFNL Network below:

    Our engineers have been investigating the problem and have identified that this incident was caused by a problem that occurred during planned overnight works.

    Our engineers have resolved the issue and all customers in the Corby NN17 area should find their broadband services are working.

    Work to restore service was completed at 08:19 on 23/11/23.

    We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Investigating
    Investigating

    Location: Corby NN17

    We are currently experiencing a network incident in Corby (NN17) affecting data services for some customers. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.