MTH Networks - (285939): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES – Incident details

All systems operational

(285939): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES

Resolved
Degraded performance
Started about 1 year agoLasted about 2 hours

Affected

OFNL

Degraded performance from 12:12 PM to 1:46 PM

Updates
  • Resolved
    Resolved

    Update (13 Dec 2023 13:28hrs)
    This incident was closed on Wednesday, December 13th, 2023 at 13:28hrs.

    Update (13 Dec 2023 13:28hrs)
    Work to restore service was completed at 12:06 on 13/12/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Investigating
    Investigating

    Location: Lichfield WS14

    We are currently experiencing a network incident in Lichfield WS14 affecting data and voice services for a small number of customers.

    Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.