MTH Networks - INCIDENT AFFECTING BROADBAND AND VOICE SERVICES : SR3 – Incident details

INCIDENT AFFECTING BROADBAND AND VOICE SERVICES : SR3

Resolved
Degraded performance
Started about 1 year agoLasted about 3 hours

Affected

OFNL

Degraded performance from 12:05 PM to 3:22 PM

Updates
  • Resolved
    Resolved

    Update (10 Jan 2024 14:11hrs)

    This incident was closed on Wednesday, January 10th, 2024 at 14:11hrs.

    Update (10 Jan 2024 14:11hrs)

    Work to restore service was completed at 13:26 on 10/11/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Identified
    Identified

    288686: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES
    Last updated:(10 Jan 2024 12:02hrs)
    Status: Currently open.
    Location: Chapelgarth, SR3.
    We are currently experiencing a network incident in Chapelgarth, SR3 affecting data and voice services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.
    No updates for this incident yet.