MTH Networks - (294889): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES – Incident details

All systems operational

(294889): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES

Resolved
Major outage
Started 12 months agoLasted about 1 hour

Affected

OFNL

Major outage from 10:23 AM to 11:26 AM

Updates
  • Resolved
    Resolved

    Please find an update from the OFNL Network below:

    Update (27 Feb 2024 11:09hrs)
    Engineers have been investigating the problem and found that our equipment suffered an unscheduled interruption to power. We are continuing to work to resolve why this occurred.

    Service was restored at 10:46 on 27/02/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Investigating
    Investigating

    **Location: Brooklands MK10**

    We are currently experiencing a network incident in Brooklands, MK10 affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.