MTH Networks - 301346: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES – Incident details

All systems operational

301346: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES

Resolved
Operational
Started 8 months agoLasted 16 minutes

Affected

OFNL

Partial outage from 10:19 AM to 10:21 AM, Operational from 10:21 AM to 10:35 AM

Updates
  • Resolved
    Resolved

    Please find an update from the OFNL Network below:


    Update (21 Apr 2024 11:30hrs)
    Work to restore service was completed at 11:18 on 21/04/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Update
    Update

    Please find an update from the OFNL Network below:

    Update (21 Apr 2024 10:31hrs)
    It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

    We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Identified
    Identified


    Location: Multiple BA13 BS35 BS15 SN12 BA2 BS4 BS6 BS16.

    We are currently experiencing a network incident in the above post codes affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.