Update (03 May 2024 07:44hrs)
This incident was closed on Friday, May 3rd, 2024 at 07:44hrs.

Update (03 May 2024 07:44hrs)
Work to restore service was completed at 16:47 on 03/05/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (02 May 2024 15:26hrs)
Our engineers have been investigating the problem and have identified that this incident has been caused by a break to a fibre optic cable used to supply our services in this area.

Our engineer on-site has narrowed down the location of the fibre break.

We have a specialist fibre Emergency Repair Service (ERS) team onsite conducting repair works.

We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

Update (02 May 2024 12:58hrs)
Engineers are currently on site investigating possible damage to a fibre optic cable used to supply our services in this area. We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.