303680: INCIDENT AFFECTING BROADBAND SERVICES   Last updated:(08 May 2024 17:43hrs)

Status: Closed.
Location: Colchester CO4.

We are currently experiencing a network incident in Colchester CO4 affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.

Update (08 May 2024 17:43hrs)
This incident was closed on Wednesday, May 8th, 2024 at 17:43hrs.

Update (08 May 2024 17:31hrs)
Work to restore service was completed at 17:20 on 08/05/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (08 May 2024 16:14hrs)
Our third party provider is sending an engineer to the local exchange to continue investigating this fault, we have been advised that their ETA is 17:30 and they will provide us with an update by 18:30
We are working with the provider to resolve this issue and a further update will be provided once we heard from their engineer or within 3 hours.
We apologise again for the inconvenience caused and thank you for your patience.

Please find an update from the OFNL Network below:

Update (08 May 2024 11:23hrs)
There is a fault on a third party network that supports this site. We are communicating with the third party, they are making arrangements for remedial works their end.

We will provide further information when we know more, or by 14:00 at the latest.

We apologise again for the inconvenience caused and thank you for your patience.