MTH Networks - Incident Affecting Broadband Services - Scunthorpe – Incident details

MS3 has now completed all the required repair work and all services have now been restored on-site.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

MS3 is continuing to perform remedial works in the area with a majority of the work being completed; however, for any services remaining offline, they are still reviewing this with their engineering team and working on implementing a solution.

We do not currently have an ETA on a solution for this, however an update will be provided on 14/05/2024 AM as soon as possible with further details.

We apologise for any inconvenience this may cause.

MS3 is continuing to perform remedial works. However, they have unfortunately been unable to restore all impacted customers today.

The engineers will continue to work through the evening until it is too dark to operate. They will then return at 07:00 tomorrow, 13/05/2024, to continue the remedial works.

We apologise for any inconvenience this may cause.

MS3 are continuing to complete remedial works to restore services. They are making good progress and have advised that they are on-track for resolving these issues.

In the meantime, it is advised to leave your hardware as it is and monitor your service for any changes.

MS3 have provided further information regarding the works being completed.

Unfortunately, the remedial works originally planned for Saturday, 11/05/2024, have since been moved to today. These works began this morning, 12/05/2024, at around 06:00.

With this, they have advised that there may be a period of downtime of up to 14 hours for some customers but they will endeavour to resolve this sooner if possible. However, customers can expect to see their services returning throughout the day as these works are completed.

They will also be looking to provide further updates at around 13:00 today.

We are continuing to work on a fix for this incident.

Due to the sheer scale of the damage inflicted to the networking infrastructure, The MS3 Network have had to complete a full build and reinstall of part of the network. This requires complex activity and coordination, with multiple internal teams and external contractors working in partnership.

The service-impacting element of this task is due to be implemented on Saturday 11th of May (11/05/2024), which may see up to a 14-hour window of service disruption. As The MS3 Network's teams progress throughout the day, services will progressively be restored.

We anticipate the next update to come at 13:00 on Saturday 11th of May (11/05/2024)

Thank you for your continued patience, understanding and cooperation with us.

MS3 is continuing to work on a permanent solution while this temporary solution is in place.

The MS3 Network recognises the importance of maintaining services for all customers and is, therefore, striving to keep any further outages to an absolute minimum wherever possible.

We anticipate a further update from MS3 at 17:00 on 09/05/2024.

Thank you for your patience, understanding and cooperation with us so far.

The MS3 Network have advised that a temporary solution has been introduced, allowing for connectivity to be restored in the interim of a permanent solution being implemented. Given that this is a temporary measure, some impact to service may continue to be noticed, whereby The MS3 Network have also made clear that there will be further interruption to service in the early hours of the morning.

The MS3 Network recognise the importance of maintaining services for all customers, and so are priotisting keeping any further outage to an absolute minimum wherever possible.

We anticipate a further update from MS3 at 09:00 on 09/05/2024.

Thank you for your patience, understanding and cooperation with us so far.