MTH Networks - (303975): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES – Incident details

Update (10 May 2024 17:23hrs)
This incident was closed on Friday, May 10th, 2024 at 17:23hrs.

Update (10 May 2024 17:22hrs)
Work to restore service was completed at 16:24 on 10/05/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Please find an update from the OFNL Network below:

It has been identified that this incident has likely to have been caused by an issue with a third party carrier, who provide service to us in this area. Planned out-of-hours work by our third party carrier appear to have suffered from complications that have impacted our site.

This issue has been escalated with our third party carrier, and we are working with them to resolve this issue. A further update will be provided as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.