MTH Networks - 332576: INCIDENT AFFECTING BROADBAND SERVICES - NR34 – Incident details

All systems operational

332576: INCIDENT AFFECTING BROADBAND SERVICES - NR34

Resolved
Operational
Started 24 days agoLasted 4 days

Affected

OFNL

Operational from 5:03 PM to 9:22 AM, Partial outage from 9:22 AM to 1:19 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    Please find an update below:

    Third party carrier engineers are currently on site investigating this issue and will provide a further update at 14:00.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Update
    Update

    Please find an update below:

    It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area. The cable that supplies service in the area has broken and our third party carrier are dispatching engineers to continue investigating.

    We are working with the provider to resolve this issue and a further update will be provided once they are on site at 11:00

    We apologise again for the inconvenience caused and thank you for your patience

  • Identified
    Identified

    Our engineers have been investigating the problem and we are sending a field engineer to the site to check on essential network equipment that carries Internet traffic over a fibre optic backhaul link. At the same time we are working with the third-party supplier of the backhaul link, to check the link.

    Our field engineers ETA is 23:00hrs.

    We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

  • Investigating
    Investigating

    332576: INCIDENT AFFECTING BROADBAND SERVICES Last updated:(23 Dec 2024 15:27hrs)
    Status: Currently open.
    Location: Wrentham, NR34.
    We are currently experiencing a network incident in Wrentham, NR34 affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
    Please do not reset your equipment.
    We apologise for any inconvenience this may cause.
    No updates for this incident yet.