MTH Networks - OFNL INCIDENT: EX2 (ID: 354675) – Incident details

OFNL experiencing partial outage

OFNL INCIDENT: EX2 (ID: 354675)

Resolved
Partial outage 1 %
Started 2 days agoLasted about 10 hours

Affected

OFNL

Partial outage from 12:18 PM to 10:14 PM

Updates
  • Resolved
    Resolved

    Please find an update below:

    Work to restore service was completed at 22:54 on 24/06/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Update
    Update

    Please find an update below:

    The engineers are now on site to investigate the problem.

    It is being caused by damage on our fibre network. We are still trying to locate the exact area of the damage before we can then begin a fix.

    We will update you again by midnight.

  • Identified
    Identified

    Please find an update below:

    We have requested that a specialist fibre Emergency Repair Service(ERS) team attend site.

    The ERS team's current estimated time of arrival is 21:00 24/06/2025.

  • Investigating
    Investigating
    The OFNL Network have made us aware of an ongoing incident in the XXX region: > **We have a network incident in the Topsham EX2 area affecting phone and internet services. Our team are looking into this and will provide an update as soon as possible.** > > **Please do not reset your network equipment.** We apologise on their behalf for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible. Thank you for your patience and understanding.