Please find an update below:
> We have moved services onto another cable and restored internet services as of 14:05 26/06/2025.
> Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
>
> Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
>
> We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Identified
Identified
Please find an update below:
Our engineer is now on site investigating this issue. We have identified damage to our cables caused by a third party and are continuing to investigate. A further update will be provided by 15:00
Investigating
Investigating
The XX Network have made us aware of an ongoing incident in the XXX region:
**Please do not reset your network equipment.**
We apologise on their behalf for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.
Thank you for your patience and understanding.
