MTH Networks - OFNL INCIDENT: RG12, RG42, SO14 (ID: 359224) – Incident details

OFNL experiencing partial outage

OFNL INCIDENT: RG12, RG42, SO14 (ID: 359224)

Resolved
Partial outage 2 %
Started 9 months agoLasted 1 day

Affected

OFNL

Partial outage from 6:00 PM to 6:18 PM

Updates
  • Resolved
    Resolved

    Please find an update below:

    Work to restore service was completed at 17:00 on 27/07/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Update
    Update

    Please find an update below:

    Third party engineers are now on site working on a repair to the damage on their power network.

    We cannot get customer services restored until after they have finished works. When this work is complete we will check our equipment and update you with further information.

    The third party have given an estimated restoral time for their works of midnight tonight. We will update you as soon as possible after that.

  • Update
    Update

    Please find an update below:

    Our engineer attended site and confirmed that there is still an ongoing power fault.

    We have reported this back to the responsible 3rd party who have said they will have engineers' return tomorrow in the day but cannot provide a specific ETA.

    We will update you here tomorrow as soon as we have more information from the third party.

  • Update
    Update

    Please find an update below:

    The third party have reported that the power fault is fixed, but customer services are still offline.

    We are sending our own engineer to site to check our equipment and try to get everything back online.

    They are expected to arrive by 04:00 and we will update you as soon as possible after that.

  • Update
    Update

    Please find an update below:

    Services will again be offline in these postcode areas.

    This is the result of an ongoing power fault in the area, that is being dealt with by a third party company.

    They estimate that power will be restored by 02:00, so we will update you again then.

  • Identified
    Identified

    Please find an update below:

    These power issues are temporarily resolved.

    However a permanent repair is to be put in place tomorrow during the day. This isn't expected to impact customer services, but it is possible, so we will monitor this and update you tomorrow.

  • Investigating
    Investigating

    The OFNL Network have made us aware of an ongoing incident in the RG12, RG42 and SO14 regions:

    We have a network incident in are Bracknell RG12, RG42, SO14.

    This is caused by a local power outage that is impacting our equipment. Currently the equipment is online via battery backup, however we expect outages that will impact customer internet and phone services.

    We will update you again at 20:00.

    Please do not reset your network equipment.

    We apologise on their behalf for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.

    Thank you for your patience and understanding.