MTH Networks - OFNL INCIDENT: TS28 (ID: 368268) – Incident details

MS3 experiencing partial outage

OFNL INCIDENT: TS28 (ID: 368268)

Identified
Major outage
Started 7 days ago

Affected

OFNL

Major outage from 7:10 AM to 6:42 PM, Partial outage from 6:42 PM to 12:00 AM

Updates
  • Update
    Update

    Please find the latest update for this incident:

    Update (07 Oct 2025 07:42hrs)
    Third party engineers are continuing to work on a resolution to this fault. Due to the complexity of this fault, the fix is taking time to repair.

    We are now waiting for an update from the onsite third party engineers with regards to the restoration of services and expect a further update from them at 10:00 07/10/2025.

  • Update
    Update

    Please see the latest update below:

    Update (06 Oct 2025 19:32hrs)
    We are still for the 3rd party to carry out the fix. Its unlikely the fix will be implemented tonight.

    We apologize for there being no new information.

    We will update you again by 10:00.

  • Update
    Update

    Please find the latest Update below:

    Update (06 Oct 2025 17:16hrs)
    Third party engineers are continuing to work on a resolution to this fault. Due to the complexity of this fault, the fix is taking time to repair.

    We are now waiting for an update from the onsite 3rd party engineers with regards to the restoration of services.

    We will update you again by 20:00.

  • Update
    Update

    Please find the latest update below:

    Update (06 Oct 2025 14:02hrs)
    We are still awaiting an update from 3rd party working on resolution for the fault.

    We will update you again by 17:00

  • Update
    Update

    Please find the latest Update below:

    Update (06 Oct 2025 08:04hrs)
    We are aware 3rd Party are now progressing with getting specialist equipment to site, once this is on site work will begin but will take considerable time to reinstall cable and restore services.

    We will update you again by 14:00

  • Update
    Update

    Please find the Latest Update below:

    Update (05 Oct 2025 17:11hrs)
    We've had an update from the 3rd party advising that in order to implement the fix they require specialist equipment which isn't available until 06/10/25.

    We are now waiting on the equipment and teams to arrive on fault location.

    We will update you again by 14:00 on Monday 06/10/25, if any new information becomes available prior to then we'll update this post.

  • Update
    Update
    The OFNL Network have made us aware of an ongoing incident in the TS28 region: > **Update (05 Oct 2025 02:47hrs)** > We now see that the problem is not on our network, but the network of a third party that supports ours. > > We are talking to the third party, and they are working on a fix. > > We will update you again by 08:00am. **Please do not reset your network equipment.** We apologise on their behalf for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible. Thank you for your patience and understanding.
  • Identified
    Identified
    Please find an update below: > **Update (05 Oct 2025 09:20hrs)** > The 3rd party have identified the fault, they're now preparing their resources for a permanent fix on the network. This may take a while to bring the site back up. > > We are now waiting for further updates from the 3rd party. > > We will update you again by 14:00.
  • Investigating
    Investigating
    Please find an update below: > **Update (05 Oct 2025 08:10hrs)** > We are still for the 3rd party company to provide an update on the outage. > > We apologize for there being no new information. > > We will update you again by 11:00.