MTH Networks - OFNL Incident: SO14 – Incident details

OFNL experiencing partial outage

OFNL Incident: SO14

Identified
Major outage
Started 1 day ago

Affected

OFNL

Major outage from 5:30 PM to 5:55 PM, Partial outage from 5:55 PM to 12:00 AM

Updates
  • Update
    Update

    Please find the latest update below:

    We are continuing to try and contact site management to gain access to the secure area and will provide further updates when new information becomes available.

  • Identified
    Identified

    Please find the latest update below:

    We are aware that services are again impacted by this issue and we expect them to remain offline until we can replace a piece of faulty equipment on our network.

    An engineer attended earlier today and was refused access to the secure area to perform the fix work. We are attempting to arrange access with the relevant third party so that another engineer can attend and replace the part.

    We will update you again as soon as there is more information.

  • Investigating
    Investigating

    The OFNL Network has made us aware of an ongoing incident in the following location(s):

    Southampton, SO14

    PLEASE DO NOT RESET YOUR NETWORK EQUIPMENT!

    We apologise on their behalf for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.

    Thank you for your understanding.