MTH Networks - OFNL Incident: (383792) (CT1) – Incident details

Hello All,

Please find the updates below:

Update (12 Feb 2026 15:06hrs)
Our engineers have identified additional fibre cable damage at the site. Due to the complexity of the repair and safety considerations, they will return tomorrow, Friday 13/02/2026, to continue the restoration work.

We sincerely apologise for any inconvenience this may cause and appreciate your patience while we work to resolve the issue as quickly and safely as possible.

Update (12 Feb 2026 14:04hrs)
Our engineers are repairing damage to the fibre cabling that serves your site. We do not yet have an estimated time to restore service (ETR). We will share another update as soon as we have more information. Thank you for your patience.

Please see the latest update below:

Update (12 Feb 2026 11:21hrs)
Our engineers have identified damage to the fibre cabling that serves this site, which is affecting customer services. We are assessing the extent of the damage and the resources required to complete repairs.

We will provide a further update as soon as additional information is available. We apologise for the disruption.

Please see the latest update below:

Update (12 Feb 2026 09:45hrs)
Engineering teams are now on site to begin their investigation. We will provide a further update by 11:45

Please find the latest update below:

The engineering team were unable to access the fault location on Wednesday, 11/02/2026, due to a restricted construction zone. The team will reattend today, Thursday, 12/02/2026, to investigate and resolve the fault.

Please find the latest update below:

Following today’s site visit, our engineer has been able to identify the likely location of the fault. To complete the investigation and carry out repairs, we will need to return during daylight hours to safely access the chamber.

An engineering team is scheduled to return to site tomorrow morning to continue diagnostics and begin restoring the damaged fibre. We will provide a further update as soon as the team arrives on site and work is underway.

Thank you for your patience and understanding while we work to resolve this issue.

Please find the latest update below:

We have identified the issue affecting service at this location and have dispatched our field engineers to site. Their estimated arrival time is 16:15.
At this stage, the issue is impacting only a small number of customers. We are continuing to work on restoring full service as quickly as possible and will provide further updates as soon as more information becomes available.
Thank you for your patience.