MTH Networks - Notice history

OFNL - Operational

97% - uptime
Aug 2024 · 97.72%Sep · 94.45%Oct · 99.46%
Aug 2024
Sep 2024
Oct 2024

MS3 - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 99.07%
Aug 2024
Sep 2024
Oct 2024

Freedom Fibre - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2024
Sep 2024
Oct 2024

Openreach - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2024
Sep 2024
Oct 2024

Vodafone - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2024
Sep 2024
Oct 2024

VoIP - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%
Aug 2024
Sep 2024
Oct 2024

Notice history

Oct 2024

MS3 INCIDENT: HU5 and HU6
  • Resolved
    Resolved

    Please find an update below:

    We are pleased to report that affected services have been successfully restored, and they are now fully operational. Our teams will continue to closely monitor network performance and stability to ensure all services remain functional. While the root cause has been addressed, we are observing the situation carefully before officially declaring this incident fully resolved.

  • Update
    Update

    Please find an update below:

    Fault Identified: Our monitoring systems have identified that we have experienced a loss of service in CAB’s HUL121 and HUL122
     
    Investigation: Engineers are currently on site investigating to identify the cause of the outage and implement a fix.

    We expect MS3's next update to come at ~12:30pm.

  • Identified
    Identified

    The MS3 Network have made us aware of an ongoing incident in the HU5 and HU6 region.

    The MS3 Network has advised that the expected impact is as follows:

    Customers located in HU5 and HU6 will currently be experiencing interruption to their service, however we have engineers on site at present assessing the issue at present and working to restore the affected services asap.

    Please do not reset your network equipment.

    We apologise on behalf of The MS3 Network for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.

    Thank you for your patience and understanding.

MTH Networks Network issues
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We have confidently been able to split this once-believed large-scale issue into 2 entirely separate cases.

    For information about the secondary issue, of which has seen an impact to services in the HU5 and HU6 regions, please see below:

    The above incident has since been resolved.

    We are, however, aware that the primary issue is still present. Our investigations are still ongoing, whereby we're doing all that we can to bring an expedited resolution to you all as soon as possible.

    We will keep you updated with any and all updates.

    Thank you for your patience.

  • Investigating
    Investigating

    We are aware of an issue that appears to be impacting the majority of homes supported under The MS3 Network. Investigations are being conducted by both MTH Networks and The MS3 Network as we speak, where we are treating this matter with the utmost importance.

    Thank you for your patience and understanding.

Sep 2024

Aug 2024

INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: TQ6
  • Resolved
    Resolved

    Update (22 Aug 2024 15:23hrs)
    This incident was closed on Thursday, August 22nd, 2024 at 15:23hrs.

    Update (22 Aug 2024 15:22hrs)
    Work to restore service was completed at 15:22 on 22/08/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

    Update (22 Aug 2024 11:11hrs)

  • Update
    Update

    Update (22 Aug 2024 11:11hrs)
    We are currently awaiting the arrival of specialist third party engineers to arrive at site. They are currently expected to arrive at 14:30 to carry out repairs and restore services.

    We are working with the provider to resolve this issue and a further update will be provided at 14:30 or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Update
    Update

    Update (22 Aug 2024 08:45hrs)
    It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

    We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Identified
    Identified

    317139: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(22 Aug 2024 06:58hrs)

    Status: Currently open.
    Location: Dartmouth TQ6.

    We are currently experiencing a network incident in Dartmouth TQ6 affecting voice and data services. Engineers are currently investigating the issue and will provide an update within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    No updates for this incident yet.

Aug 2024 to Oct 2024

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