Notice history

Nov 2024

Dec 2024

Jan 2025

Nov 2024

Dec 2024

Jan 2025

Nov 2024

Dec 2024

Jan 2025

Nov 2024

Dec 2024

Jan 2025

Nov 2024

Dec 2024

Jan 2025

Nov 2024

Dec 2024

Jan 2025

Nov 2024

Dec 2024

Jan 2025

Nov 2024

Dec 2024

Jan 2025

Nov 2024

Dec 2024

Jan 2025

Jan 2025

334960 THIRD PARTY MAINTENANCE AFFECTING SERVICES - GU11

Completed
February 01, 2025 at 5:00 AM
Completed
February 01, 2025 at 5:00 AM
Maintenance has completed successfully
In progress
January 31, 2025 at 10:00 PM
In progress
January 31, 2025 at 10:00 PM
Maintenance is now in progress
Planned
January 31, 2025 at 10:00 PM
Planned
January 31, 2025 at 10:00 PM
334960 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Jan 2025 08:22hrs)
Status: Currently open.
Location: Aldershot GU11.
There is essential third party maintenance taking place between the hours of 22:00 and 05:00 on 31/01/2025 to 01/02/2025. Customers may experience an interruption to services for up to during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.

335407 THIRD PARTY MAINTENANCE AFFECTING SERVICES - SE1

Completed
January 31, 2025 at 6:00 AM
Completed
January 31, 2025 at 6:00 AM
Maintenance has completed successfully
In progress
January 31, 2025 at 12:00 AM
In progress
January 31, 2025 at 12:00 AM
Maintenance is now in progress
Planned
January 31, 2025 at 12:00 AM
Planned
January 31, 2025 at 12:00 AM
335407 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Jan 2025 08:11hrs)
Status: Currently open.
Location: Lambeth SE1.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 31/01/2025. Customers may experience an interruption to services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.

335270 THIRD PARTY MAINTENANCE AFFECTING SERVICES - LE16, NN14

Completed
January 31, 2025 at 5:00 AM
Completed
January 31, 2025 at 5:00 AM
Maintenance has completed successfully
In progress
January 31, 2025 at 12:00 AM
In progress
January 31, 2025 at 12:00 AM
Maintenance is now in progress
Planned
January 31, 2025 at 12:00 AM
Planned
January 31, 2025 at 12:00 AM
335270 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Jan 2025 08:09hrs)
Status: Currently open.
Location: Leicester LE16, Desborough NN14.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 31/01/2025. Customers may experience an interruption to services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.

336277 THIRD PARTY MAINTENANCE AFFECTING SERVICES - PE7,PE1,PE2,PE26.PE28,PE8,PE10,NG34,NN14

Completed
January 31, 2025 at 6:00 AM
Completed
January 31, 2025 at 6:00 AM
Maintenance has completed successfully
In progress
January 31, 2025 at 12:00 AM
In progress
January 31, 2025 at 12:00 AM
Maintenance is now in progress
Planned
January 31, 2025 at 12:00 AM
Planned
January 31, 2025 at 12:00 AM
336277 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Jan 2025 08:19hrs)
Status: Currently open.
Location: Peterborough PE7,PE1,PE2,PE26.PE28,PE8, Bourne PE10, Holdingham NG34, Kettering NN14.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 31/01/2025. Customers may experience an interruption to services for up to 6 hours during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.

333041 MAINTENANCE AFFECTING SERVICES - B12

Completed
January 31, 2025 at 8:15 AM
Completed
January 31, 2025 at 8:15 AM
Maintenance has completed successfully.
Update
January 30, 2025 at 11:06 AM
In progress
January 30, 2025 at 11:06 AM
Maintenance is now in progress.
In progress
January 30, 2025 at 9:00 AM
In progress
January 30, 2025 at 9:00 AM
333041 MAINTENANCE AFFECTING SERVICES Last updated:(29 Jan 2025 08:33hrs)
Status: Currently open.
Location: Birmingham B12.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on 30/01/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.

Dec 2024

Resolved
December 31, 2024 at 10:42 AM
Resolved
December 31, 2024 at 10:42 AM
This incident has been resolved.
Update
December 27, 2024 at 1:20 PM
Update
December 27, 2024 at 1:20 PM
Please find an update below:
Update (27 Dec 2024 11:55hrs)
Engineers are now onsite and investigating the fibre fault
Further updates will be provided when further information becomes available
Investigating
December 27, 2024 at 1:20 PM
Investigating
December 27, 2024 at 1:20 PM
The OFNL Network have made us aware of an ongoing incident in the Worthing BN13 region:
We are currently experiencing a network incident in the Worthing BN13 area affecting a small number of voice and broadband Internet services. Engineers are currently investigating the issue and will provide an update as soon as possible.
Please do not reset your network equipment.
We apologise on behalf of The OFNL Network for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.
Thank you for your patience and understanding.

Resolved
December 27, 2024 at 1:19 PM
Resolved
December 27, 2024 at 1:19 PM
This incident has been resolved.
Update
December 24, 2024 at 12:00 PM
Update
December 24, 2024 at 12:00 PM
Please find an update below:
Third party carrier engineers are currently on site investigating this issue and will provide a further update at 14:00.

We apologise again for the inconvenience caused and thank you for your patience.
Update
December 24, 2024 at 9:22 AM
Update
December 24, 2024 at 9:22 AM
Please find an update below:
It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area. The cable that supplies service in the area has broken and our third party carrier are dispatching engineers to continue investigating.

We are working with the provider to resolve this issue and a further update will be provided once they are on site at 11:00

We apologise again for the inconvenience caused and thank you for your patience
Identified
December 23, 2024 at 6:35 PM
Identified
December 23, 2024 at 6:35 PM
Our engineers have been investigating the problem and we are sending a field engineer to the site to check on essential network equipment that carries Internet traffic over a fibre optic backhaul link. At the same time we are working with the third-party supplier of the backhaul link, to check the link.

Our field engineers ETA is 23:00hrs.

We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
Investigating
December 23, 2024 at 5:03 PM
Investigating
December 23, 2024 at 5:03 PM
332576: INCIDENT AFFECTING BROADBAND SERVICES Last updated:(23 Dec 2024 15:27hrs)
Status: Currently open.
Location: Wrentham, NR34.
We are currently experiencing a network incident in Wrentham, NR34 affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
No updates for this incident yet.

332069: THIRD PARTY MAINTENANCE AFFECTING SERVICES DT10 Stalbridge.

Completed
January 20, 2025 at 6:26 PM
Completed
January 20, 2025 at 6:26 PM
Maintenance has completed successfully.
Planned
December 23, 2024 at 8:00 AM
Planned
December 23, 2024 at 8:00 AM
Location:
The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of DT10 Stalbridge.
During this time, customers in the DT10 area may experience a disruption to their services.
Please refrain from resetting your networking equipment, as could result in further issues to be encountered.
We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

331924:EMERGENCY MAINTENANCE AFFECTING SERVICES: BA11

Completed
December 18, 2024 at 5:00 PM
Completed
December 18, 2024 at 5:00 PM
Maintenance has completed successfully
In progress
December 18, 2024 at 9:00 AM
In progress
December 18, 2024 at 9:00 AM
Maintenance is now in progress
Planned
December 18, 2024 at 9:00 AM
Planned
December 18, 2024 at 9:00 AM
331924:EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(17 Dec 2024 15:36hrs)
Status: Currently open.
Location: Mendip BA11.
There is emergency maintenance taking place between the hours of 09:00 and 17:00 on *day and date in 18/12/2024 Customers may experience an interruption to services for up to 1 hour during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.

329826: MAINTENANCE AFFECTING SERVICES - DA10

Completed
December 18, 2024 at 9:00 AM
Completed
December 18, 2024 at 9:00 AM
Maintenance has completed successfully
In progress
December 18, 2024 at 8:00 AM
In progress
December 18, 2024 at 8:00 AM
Maintenance is now in progress
Planned
December 18, 2024 at 8:00 AM
Planned
December 18, 2024 at 8:00 AM
329826: MAINTENANCE AFFECTING SERVICES Last updated:(17 Dec 2024 08:39hrs)
Status: Currently open.
Location: DA10 Eastern Quarry.
There is essential maintenance taking place between the hours of 08:00 and 09:00 on 18/12/24. Customers may experience an interruption to services for up to 15 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.

Nov 2024

(329262: THIRD PARTY MAINTENANCE AFFECTING SERVICES Bodmin PL31.

Completed
January 20, 2025 at 6:26 PM
Completed
January 20, 2025 at 6:26 PM
Maintenance has completed successfully.
Planned
November 29, 2024 at 12:00 PM
Planned
November 29, 2024 at 12:00 PM
Location: Bodmin PL31.
The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of12:00 and 15:00 on 29/11/2024
During this time, customers in the PL31 area may experience a disruption to their services.
Please refrain from resetting your networking equipment, as could result in further issues to be encountered.
We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

(I328619): THIRD PARTY MAINTENANCE AFFECTING SERVICES Tadley RG26 RG16 Basingstoke RG24 Farnham GU9.

Completed
January 20, 2025 at 6:26 PM
Completed
January 20, 2025 at 6:26 PM
Maintenance has completed successfully.
Planned
November 29, 2024 at 12:00 AM
Planned
November 29, 2024 at 12:00 AM
Location: Tadley RG26 RG16 Basingstoke RG24 Farnham GU9.
The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 00:00-06:00 on Monday 02/12/2024
During this time, customers in the XX area may experience a disruption to their services.
Please refrain from resetting your networking equipment, as could result in further issues to be encountered.
We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

324473: MAINTENANCE AFFECTING SERVICES - DE24, DE27

Completed
January 20, 2025 at 5:08 PM
Completed
January 20, 2025 at 5:08 PM
Maintenance has completed successfully.
Planned
November 28, 2024 at 12:00 AM
Planned
November 28, 2024 at 12:00 AM
324473: MAINTENANCE AFFECTING SERVICES Last updated:(27 Nov 2024 09:06hrs)
Status: Currently open.
Location: Derby DE24 DE72.
There is essential maintenance taking place between the hours of 00:00-06:00 on Thursday 28/11/2024. Customers may experience an interruption to services for up to 1 hour during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.

324471: MAINTENANCE AFFECTING SERVICES - NP4. NP44

Completed
November 28, 2024 at 6:00 AM
Completed
November 28, 2024 at 6:00 AM
Maintenance has completed successfully
In progress
November 28, 2024 at 12:00 AM
In progress
November 28, 2024 at 12:00 AM
Maintenance is now in progress
Planned
November 28, 2024 at 12:00 AM
Planned
November 28, 2024 at 12:00 AM
324471: MAINTENANCE AFFECTING SERVICES Last updated:(27 Nov 2024 08:56hrs)
Status: Currently open.
Location: Cwmbran NP4 NP44.
There is essential maintenance taking place between the hours of 00:00-06:00 on Thursday 28/11/2024. Customers may experience an interruption to services for up to 1 hour during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.

Resolved
November 27, 2024 at 7:34 PM
Resolved
November 27, 2024 at 7:34 PM
Please find an update below:
Update (27 Nov 2024 19:27hrs)
We have looked into this problem and found that there is a faulty piece of equipment on site. Our engineer is on their way to replace the equipment and expects to arrive by 21:00.

We will provide another update by 22:00.

We apologise for the inconvenience caused and thank you for your patience.
Investigating
November 27, 2024 at 5:35 PM
Investigating
November 27, 2024 at 5:35 PM
Please find an update below:
We are currently experiencing a network incident in Tonbridge TN12 affecting internet and phone services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.

Nov 2024 to Jan 2025

MTH Networks - Notice history

Experiencing minor outage

Notice history

Jan 2025

Dec 2024

Nov 2024