Notice history

Sep 2024

Oct 2024

Nov 2024

Sep 2024

Oct 2024

Nov 2024

Sep 2024

Oct 2024

Nov 2024

Sep 2024

Oct 2024

Nov 2024

Sep 2024

Oct 2024

Nov 2024

Sep 2024

Oct 2024

Nov 2024

Sep 2024

Oct 2024

Nov 2024

Sep 2024

Oct 2024

Nov 2024

Sep 2024

Oct 2024

Nov 2024

Nov 2024

(329262: THIRD PARTY MAINTENANCE AFFECTING SERVICES Bodmin PL31.

Completed
January 20, 2025 at 6:26 PM
Completed
January 20, 2025 at 6:26 PM
Maintenance has completed successfully.
Planned
November 29, 2024 at 12:00 PM
Planned
November 29, 2024 at 12:00 PM
Location: Bodmin PL31.
The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of12:00 and 15:00 on 29/11/2024
During this time, customers in the PL31 area may experience a disruption to their services.
Please refrain from resetting your networking equipment, as could result in further issues to be encountered.
We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

(I328619): THIRD PARTY MAINTENANCE AFFECTING SERVICES Tadley RG26 RG16 Basingstoke RG24 Farnham GU9.

Completed
January 20, 2025 at 6:26 PM
Completed
January 20, 2025 at 6:26 PM
Maintenance has completed successfully.
Planned
November 29, 2024 at 12:00 AM
Planned
November 29, 2024 at 12:00 AM
Location: Tadley RG26 RG16 Basingstoke RG24 Farnham GU9.
The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 00:00-06:00 on Monday 02/12/2024
During this time, customers in the XX area may experience a disruption to their services.
Please refrain from resetting your networking equipment, as could result in further issues to be encountered.
We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

324473: MAINTENANCE AFFECTING SERVICES - DE24, DE27

Completed
January 20, 2025 at 5:08 PM
Completed
January 20, 2025 at 5:08 PM
Maintenance has completed successfully.
Planned
November 28, 2024 at 12:00 AM
Planned
November 28, 2024 at 12:00 AM
324473: MAINTENANCE AFFECTING SERVICES Last updated:(27 Nov 2024 09:06hrs)
Status: Currently open.
Location: Derby DE24 DE72.
There is essential maintenance taking place between the hours of 00:00-06:00 on Thursday 28/11/2024. Customers may experience an interruption to services for up to 1 hour during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.

324471: MAINTENANCE AFFECTING SERVICES - NP4. NP44

Completed
November 28, 2024 at 6:00 AM
Completed
November 28, 2024 at 6:00 AM
Maintenance has completed successfully
In progress
November 28, 2024 at 12:00 AM
In progress
November 28, 2024 at 12:00 AM
Maintenance is now in progress
Planned
November 28, 2024 at 12:00 AM
Planned
November 28, 2024 at 12:00 AM
324471: MAINTENANCE AFFECTING SERVICES Last updated:(27 Nov 2024 08:56hrs)
Status: Currently open.
Location: Cwmbran NP4 NP44.
There is essential maintenance taking place between the hours of 00:00-06:00 on Thursday 28/11/2024. Customers may experience an interruption to services for up to 1 hour during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.

Resolved
November 27, 2024 at 7:34 PM
Resolved
November 27, 2024 at 7:34 PM
Please find an update below:
Update (27 Nov 2024 19:27hrs)
We have looked into this problem and found that there is a faulty piece of equipment on site. Our engineer is on their way to replace the equipment and expects to arrive by 21:00.

We will provide another update by 22:00.

We apologise for the inconvenience caused and thank you for your patience.
Investigating
November 27, 2024 at 5:35 PM
Investigating
November 27, 2024 at 5:35 PM
Please find an update below:
We are currently experiencing a network incident in Tonbridge TN12 affecting internet and phone services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.

Oct 2024

(319620): THIRD PARTY MAINTENANCE AFFECTING SERVICES (E14, E3)

Completed
October 31, 2024 at 5:00 PM
Completed
October 31, 2024 at 5:00 PM
Maintenance has completed successfully.
In progress
October 31, 2024 at 9:00 AM
In progress
October 31, 2024 at 9:00 AM
Location:
The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 09:00 until 17:00 on Thursday, 31/10/2024.
During this time, customers in the E14 and E3 areas may experience a disruption to their services.
Please refrain from resetting your networking equipment, as could result in further issues to be encountered.
We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

Resolved
October 30, 2024 at 2:15 PM
Resolved
October 30, 2024 at 2:15 PM
Please find an update below:
We are pleased to report that affected services have been successfully restored, and they are now fully operational. Our teams will continue to closely monitor network performance and stability to ensure all services remain functional. While the root cause has been addressed, we are observing the situation carefully before officially declaring this incident fully resolved.
Update
October 30, 2024 at 11:37 AM
Update
October 30, 2024 at 11:37 AM
Please find an update below:
Fault Identified: Our monitoring systems have identified that we have experienced a loss of service in CAB’s HUL121 and HUL122

Investigation: Engineers are currently on site investigating to identify the cause of the outage and implement a fix.
We expect MS3's next update to come at ~12:30pm.
Identified
October 30, 2024 at 10:26 AM
Identified
October 30, 2024 at 10:26 AM
The MS3 Network have made us aware of an ongoing incident in the HU5 and HU6 region.
The MS3 Network has advised that the expected impact is as follows:
Customers located in HU5 and HU6 will currently be experiencing interruption to their service, however we have engineers on site at present assessing the issue at present and working to restore the affected services asap.
Please do not reset your network equipment.
We apologise on behalf of The MS3 Network for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.
Thank you for your patience and understanding.

Resolved
October 31, 2024 at 9:00 AM
Resolved
October 31, 2024 at 9:00 AM
This incident has been resolved.
Update
October 30, 2024 at 3:30 PM
Update
October 30, 2024 at 3:30 PM
We have confidently been able to split this once-believed large-scale issue into 2 entirely separate cases.
For information about the secondary issue, of which has seen an impact to services in the HU5 and HU6 regions, please see below:
- https://mthn.instatus.com/cm2vsb0660008b98jxxkxz2de
The above incident has since been resolved.
We are, however, aware that the primary issue is still present. Our investigations are still ongoing, whereby we're doing all that we can to bring an expedited resolution to you all as soon as possible.
We will keep you updated with any and all updates.
Thank you for your patience.
Investigating
October 30, 2024 at 9:56 AM
Investigating
October 30, 2024 at 9:56 AM
We are aware of an issue that appears to be impacting the majority of homes supported under The MS3 Network. Investigations are being conducted by both MTH Networks and The MS3 Network as we speak, where we are treating this matter with the utmost importance.
Thank you for your patience and understanding.

(319615): THIRD PARTY MAINTENANCE AFFECTING SERVICES (E20)

Completed
October 30, 2024 at 5:00 PM
Completed
October 30, 2024 at 5:00 PM
Maintenance has completed successfully
In progress
October 30, 2024 at 9:00 AM
In progress
October 30, 2024 at 9:00 AM
Maintenance is now in progress
Planned
October 30, 2024 at 9:00 AM
Planned
October 30, 2024 at 9:00 AM
Location:
The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 09:00 and 17:00 on Wednesday, 30/10/2024.
During this time, customers in the E20 area may experience a disruption to their services.
Please refrain from resetting your networking equipment, as could result in further issues to be encountered.
We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

(322835): THIRD PARTY MAINTENANCE AFFECTING SERVICES (B1)

Completed
October 30, 2024 at 5:00 PM
Completed
October 30, 2024 at 5:00 PM
Maintenance has completed successfully
In progress
October 30, 2024 at 9:00 AM
In progress
October 30, 2024 at 9:00 AM
Maintenance is now in progress
Planned
October 30, 2024 at 9:00 AM
Planned
October 30, 2024 at 9:00 AM
Location:
The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 09:00 and 17:00 on Wednesday, 30/10/2024.
During this time, customers in the B1 area may experience a disruption to their services.
Please refrain from resetting your networking equipment, as could result in further issues to be encountered.
We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

Sep 2024

321724 : EMERGENCY MAINTENANCE AFFECTING SERVICES: Kent, TN4

Completed
October 01, 2024 at 2:00 AM
Completed
October 01, 2024 at 2:00 AM
Maintenance has completed successfully
In progress
September 30, 2024 at 11:00 PM
In progress
September 30, 2024 at 11:00 PM
Maintenance is now in progress
Planned
September 30, 2024 at 11:00 PM
Planned
September 30, 2024 at 11:00 PM
Last updated:(30 Sep 2024 08:35hrs)
Status: Currently open.
Location: KENT, TN4.
There is emergency third party maintenance taking place between the hours of 00:00 and 03:00 on Tuesday 01/10/24. Customers may experience an interruption to broadband services for up to 3hrs during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.

320572 : THIRD PARTY MAINTENANCE AFFECTING SERVICES: RG12, RG40

Completed
October 01, 2024 at 5:00 AM
Completed
October 01, 2024 at 5:00 AM
Maintenance has completed successfully
In progress
September 30, 2024 at 11:00 PM
In progress
September 30, 2024 at 11:00 PM
Maintenance is now in progress
Planned
September 30, 2024 at 11:00 PM
Planned
September 30, 2024 at 11:00 PM
320572 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(30 Sep 2024 08:28hrs)
Status: Currently open.
Location: Bracknell, RG12 , Berkshire, RG40.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 01/10/24. Customers may experience an interruption to broadband services for up to 6hrs during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.

MS3 Emergency Maintenance - TEALBY CLOSE (DN40)

Completed
September 30, 2024 at 3:40 PM
Completed
September 30, 2024 at 3:40 PM
Maintenance has completed successfully
In progress
September 30, 2024 at 11:40 AM
In progress
September 30, 2024 at 11:40 AM
Maintenance is now in progress
Planned
September 30, 2024 at 11:40 AM
Planned
September 30, 2024 at 11:40 AM
The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the DN40 region. This maintenance is due occur between the hours of 12:40 - 16:40, on Monday 30/09/2024. During this period, the specified area(s) may experience a disruption to their services.
As part of this maintenance, which is aimed to improve your service as a whole, there maybe several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.
We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.

(320389): THIRD PARTY MAINTENANCE AFFECTING SERVICES - Greaton London EC1A WC1X

Completed
September 30, 2024 at 5:00 AM
Completed
September 30, 2024 at 5:00 AM
Maintenance has completed successfully
In progress
September 29, 2024 at 11:00 PM
In progress
September 29, 2024 at 11:00 PM
Maintenance is now in progress
Planned
September 29, 2024 at 11:00 PM
Planned
September 29, 2024 at 11:00 PM
Location: Greaton London EC1A WC1X
The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 00:00 and 06:00 on 30/09/2024.
During this time, customers in the Greaton London EC1A WC1X area may experience a disruption to their services.
Please refrain from resetting your networking equipment, as could result in further issues to be encountered.
We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

320786 : EMERGENCY MAINTENANCE AFFECTING SERVICES: PH22, IV2

Completed
September 29, 2024 at 11:00 PM
Completed
September 29, 2024 at 11:00 PM
320786 : EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(30 Sep 2024 08:31hrs)
Status: Currently open.
Location: Aviemore, PH22 / Inverness, IV2.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 01/10/24. Customers may experience an interruption to broadband services for up to 6hrs during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.

Sep 2024 to Nov 2024

MTH Networks - Notice history

OFNL experiencing partial outage

Notice history

Nov 2024

Oct 2024

Sep 2024