MTH Networks - Notice history

OFNL experiencing degraded performance

OFNL - Degraded performance

88% - uptime
Nov 2023 · 99.98%Dec · 100.0%Jan 2024 · 66.17%

Previous page

Next page

Nov 2023
Dec 2023
Jan 2024

MS3 - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

Previous page

Next page

Nov 2023
Dec 2023
Jan 2024

Freedom Fibre - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

Previous page

Next page

Nov 2023
Dec 2023
Jan 2024

Openreach - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

Previous page

Next page

Nov 2023
Dec 2023
Jan 2024

Vodafone - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

Previous page

Next page

Nov 2023
Dec 2023
Jan 2024

VoIP - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

Previous page

Next page

Nov 2023
Dec 2023
Jan 2024

Glide - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

Previous page

Next page

Nov 2023
Dec 2023
Jan 2024

Notice history

Jan 2024

(290087): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Please find an update from the OFNL Network below:

    Work to restore service was completed at 11:02 on 21/01/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Identified
    Identified

    Please find an update from the OFNL Network below:

    It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

    We are working with the provider to resolve this issue and a further update will be provided as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Investigating
    Investigating

    Location: Holt BA14

    We are currently experiencing a network incident in Holt BA14 affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.

EMERGENCY NETWORK MAINTENANCE
  • Completed
    January 18, 2024 at 2:45 PM
    Completed
    January 18, 2024 at 2:45 PM

    Good afternoon,

    We would like to inform you that we will be performing emergency network maintenance between 14:45 and 15:30. This maintenance is critical to maintaining the integrity of our network and ensuring that our services continue to operate at an optimal level.

    During the maintenance period, you may experience some slight impact on your broadband services. We understand that any disruption to your service can be frustrating, and we apologise for any inconvenience this may cause. However, we would like to assure you that our team will work diligently to complete the maintenance as quickly and efficiently as possible, with the aim of minimising any impact on your service.

    Please do not reset your equipment. If you remain without an internet connection after exceeding the given range, please let us know immediately. You can find the various avenues for attaining our support below:

    Our typical operating hours are as follows:

    • Monday-Friday: 08:00-20:00
    • Saturday & Sunday: 11:00-20:00

    As always, if there is anything else that we can assist you with at all, or if you have any questions, please do not hesitate to let us know.

    We apologise in advance for any inconvenience that this may result in. However, we can assure you that this emergency maintenance is absolutely within your best interest.

    Kind regards,
    Your MTH Networks Team

(289839): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: CM23
  • Resolved
    Resolved

    Please find an update from the OFNL Network below:

    Work to restore service was completed at 19:10 on 18/01/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Identified
    Identified

    Please find an update from the OFNL Network below:

    Our engineers have been investigating the problem and have identified that this incident has been caused by a suspect break to a fibre optic cable used to supply our services in this area.

    Our engineer on-site has narrowed down the location of the suspect fibre break and we have requested help from our third party supplier.

    There is no Estimated Time of Repair(ETR) available at this time.

    We are continuing to work to resolve this issue and a further update will be provided as soon as possible

  • Investigating
    Investigating

    Location: Bishop's Stortford CM23

    We are currently experiencing a network incident in the Bishop's Stortford are affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.

(289741): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: NG3 2
  • Resolved
    Resolved

    Please find an update from the OFNL Network below:

    Work to restore service was completed at 11:21 on 18/01/24. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Identified
    Identified

    Please find an update from the OFNL Network below:

    It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area. The third party carrier is investigating a hardware failure within their network.

    We are working with the provider to resolve this issue and a further update will be provided as soon as possible.

  • Investigating
    Investigating

    Location: Nottingham NG3 2

    We are currently experiencing a network incident in the Nottingham NG3 2 area affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.

INCIDENT AFFECTING BROADBAND AND VOICE SERVICES : SR3
  • Resolved
    Resolved

    Update (10 Jan 2024 14:11hrs)

    This incident was closed on Wednesday, January 10th, 2024 at 14:11hrs.

    Update (10 Jan 2024 14:11hrs)

    Work to restore service was completed at 13:26 on 10/11/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Identified
    Identified

    288686: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES
    Last updated:(10 Jan 2024 12:02hrs)
    Status: Currently open.
    Location: Chapelgarth, SR3.
    We are currently experiencing a network incident in Chapelgarth, SR3 affecting data and voice services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.
    No updates for this incident yet.

Dec 2023

INCIDENT AFFECTING BROADBAND AND VOICE SERVICES : C03, C05, C06
  • Resolved
    Resolved

    Update (19 Dec 2023 14:21hrs)

    This incident was closed on Tuesday, December 19th, 2023 at 14:21hrs.

    Update (19 Dec 2023 14:21hrs)

    It has been identified that this incident was caused by an issue with a third party carrier, who provide service to us in this area. Our field engineer arrived on-site and powercycled the third party carriers network equipment, as well as performing checks on their fibre optic cabling.

    The third party carrier resolved an issue in their network.

    Work to restore service was completed at 12:52 on 19/12/23.
    Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Update
    Update

    Update (19 Dec 2023 11:12hrs)
    Our engineers have been investigating the problem and have requested a field engineer visit our site to inspect our network equipment.

    Our field engineer's current ETA is 13:00 on 19/12/23.

    We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

  • Identified
    Identified

    286643: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES
    Last updated:(19 Dec 2023 08:51hrs)
    Status: Currently open.
    Location: Colchester C03, C05, C06.
    We are currently experiencing a network incident in the Colchester C05 and C06 postcode areas, affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.
    No updates for this incident yet.

(285939): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES
  • Resolved
    Resolved

    Update (13 Dec 2023 13:28hrs)
    This incident was closed on Wednesday, December 13th, 2023 at 13:28hrs.

    Update (13 Dec 2023 13:28hrs)
    Work to restore service was completed at 12:06 on 13/12/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Investigating
    Investigating

    Location: Lichfield WS14

    We are currently experiencing a network incident in Lichfield WS14 affecting data and voice services for a small number of customers.

    Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.

285342: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES : BN27
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    Update (08 Dec 2023 23:05hrs)
    Our engineers have been investigating the problem and have identified that this incident has been caused by suspect fault in the fibre optic cabling used to supply our services in this area.

    Our engineer on-site has narrowed down the location of the problem but we will need to return to site with replacement equipment.

    We have requested that an engineer revisits our site on Monday 11th December with additional test equipment.

    We will provide a further update on Monday 11th December.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

  • Identified
    Identified

    Last updated:(08 Dec 2023 13:01hrs)
    Status: Currently open.
    Location: Horsebridge, BN27.
    We are currently experiencing a network incident in Horsebridge, BN27 affecting data and voice services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.
    Update (08 Dec 2023 14:18hrs)
    An engineer is on their way to site with an estimated arrival time of 16:00. They will perform their initial inspection to determine what the fault is, and we will pass on their update here by 17:00.

    We apologise again for the inconvenience caused and thank you for your patience.

285159 : INCIDENT AFFECTING BROADBAND SERVICES
  • Resolved
    Resolved

    Location: Hockley SS5

    We are currently experiencing a network incident in specify area or all areas affecting voice/data/both services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.

284969: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES - BN27
  • Resolved
    Resolved

    Location: Horsebridge BN27

    We are currently experiencing a network incident in Horsebridge affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.

Nov 2023

(283718): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES
  • Resolved
    Resolved

    Please find an update from the OFNL Network below:

    Our engineers identified that this incident was caused by an issue with a faulty piece of network equipment.

    Work to restore service was completed at 17:46 on 25/11/23. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Investigating
    Investigating

    Location: Tonbridge TN12

    We are currently experiencing a network incident in the Tonbridge TN12 postcode area, affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.

(283368): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: SN1, SN3 and SN4
  • Resolved
    Resolved

    Please find an update from the OFNL Network below:

    Work to restore service was completed at 17:09 on 23/11/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Monitoring
    Monitoring

    Please find an update from the OFNL Network below:

    Update (23 Nov 2023 17:23hrs)
    Work to restore service was completed at 17:09 on 23/11/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Update
    Update

    Please find an update from the OFNL Network below:

    Update (23 Nov 2023 14:52hrs)
    Our engineer on-site has narrowed down the location of the suspect fibre break.

    A specialist fibre Emergency Repair Service (ERS) team is now onsite conducting fibre optic cable repair works.

    We currently do not have an estimated time of restore.

    We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

  • Identified
    Identified

    Please find an update from the OFNL Network below:

    Update (23 Nov 2023 12:40hrs)
    Our engineers have been investigating the problem and have identified that this incident has been caused by a break to a fibre optic cable used to supply our services in this area.

    Engineers are onsite and continuing to work to resolve this fault and further updates will be provided as soon as possible.

    We apologise for any inconvenience caused.

  • Investigating
    Investigating

    Location: Swindon SN1, SN3, SN4

    We are currently experiencing a network incident in Swindon affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.

280297: INCIDENT AFFECTING BROADBAND SERVICES: NN17
  • Resolved
    Resolved

    Please find an update from the OFNL Network below:

    Our engineers have been investigating the problem and have identified that this incident was caused by a problem that occurred during planned overnight works.

    Our engineers have resolved the issue and all customers in the Corby NN17 area should find their broadband services are working.

    Work to restore service was completed at 08:19 on 23/11/23.

    We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Investigating
    Investigating

    Location: Corby NN17

    We are currently experiencing a network incident in Corby (NN17) affecting data services for some customers. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.

(281285): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: EX39
  • Resolved
    Resolved

    Please find an update from the OFNL Network below:

    Work to restore service was completed at 13:57 on 08/11/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Identified
    Identified

    Please find an update from the OFNL Network below:

    Our engineers have been investigating the problem and identified that this incident has been caused by a break to the electricity supply cable used to supply our equipment cabinet in this area.

    An electrical engineering team has been dispatched to repair the localised electricity cabling fault at the equipment cabinet. The team is estimated to start repair works at 14:00 08/11/23.

    Further updates will be provided as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Investigating
    Investigating

    Location: Buckland Brewer EX39

    We are currently experiencing a network incident in Buckland Brewer EX39 affecting Voice and data services. >Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.

INCIDENT AFFECTING BROADBAND AND VOICE SERVICES : SS4
  • Resolved
    Resolved

    Update (02 Nov 2023 09:04hrs)

    This incident was closed on Thursday, November 2nd, 2023 at 09:04hrs.

    Update (02 Nov 2023 09:04hrs)

    Work to restore service was completed at 09:00 on 02/11/2023. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Identified
    Identified

    Last updated:(02 Nov 2023 07:21hrs)

    We are currently experiencing a network incident in Rochford SS4 affecting a small number of customer voice and data service's.

    Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.
    No updates for this incident yet.

Nov 2023 to Jan 2024

Next