MTH Networks - Notice history

Update (22 Aug 2024 15:23hrs)
This incident was closed on Thursday, August 22nd, 2024 at 15:23hrs.

Update (22 Aug 2024 15:22hrs)
Work to restore service was completed at 15:22 on 22/08/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (22 Aug 2024 11:11hrs)

Update (22 Aug 2024 11:11hrs)
We are currently awaiting the arrival of specialist third party engineers to arrive at site. They are currently expected to arrive at 14:30 to carry out repairs and restore services.

We are working with the provider to resolve this issue and a further update will be provided at 14:30 or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Update (22 Aug 2024 08:45hrs)
It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Update (26 Jul 2024 16:00hrs)
This incident was closed on Friday, July 26th, 2024 at 16:00hrs.

Update (26 Jul 2024 16:00hrs)
Work to restore service was completed at 15:39 on Friday 26/07/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Please find an update from the OFNL Network below:

Update (26 Jul 2024 16:00hrs)
This incident was closed on Friday, July 26th, 2024 at 16:00hrs.

Update (26 Jul 2024 16:00hrs)
Work to restore service was completed at 15:39 on Friday 26/07/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Please find an update from the OFNL Network below:

Update (26 Jul 2024 10:39hrs)
Our engineer is on their way to site to investigate the cause of the fault. They expect to arrive by 12:30, so we will provide a further update by 13:30.

We apologise again for the inconvenience caused and thank you for your patience.

Update (25 Jul 2024 18:26hrs)
This incident was closed on Thursday, July 25th, 2024 at 18:26hrs.

Update (25 Jul 2024 15:38hrs)
Our engineers have identified that the failed equipment requires a spare part from our stores.

They have left site to pick up the required new part and are returning to site to fit the part.

Our engineers ETA to return to site is 17:30.

We will provide a further update as soon as possible.

Update (25 Jul 2024 13:09hrs)
Engineers have arrived on site to begin repairs.

We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

We are seeing services return to normal. We will monitor and provide a further update shortly.

Our upstream carriers networking team are continuing to work on resolving the issue.

Please accept our sincerest apologies for the inconvenience caused. We will provide a further update by 15:30

The incident has been resolved. An RFO will be available upon request within 10 working days.

A fix has been implemented and we can see the call traffic returning to normal. Please retest and call our support teams if your calls are still experiencing any issues.

We are seeing further reports of inbound call failures. We are currently investigating at the highest priority.

Gradwell apologies any inconvenience and disruption this has caused you and want to thank you for your patience whilst we investigate and resolve this incident.

We will provide a further update within the next hour.

We are seeing inbound calls on numbers through one upstream supplier continue to fail. Inbound calls on numbers through other suppliers are routing correctly.

Please be advised this has been escalated to the highest priority & our teams are working to restore the service as soon as possible.

Our SIP Trunk providers have implemented a fix and we can see the call traffic returning to normal. Please retest and call our support teams if your calls are still experiencing any issues.

This incident was closed on Tuesday, July 23rd, 2024 at 20:25hrs.

Work to restore service was completed at 19:17 on 23/07/24.
Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (23 Jul 2024 18:59hrs)
Our engineer has arrived on-site and has identified the faulty equipment and will replace it.

We will provide an update as soon as possible.

We have identified that a key piece of equipment that helps provide fibre optic internet services to this area has failed.

We have requested that one of our engineers travels to this site to investigate further.

Our engineers ETA is 18:30

Update (26 Jun 2024 09:16hrs)

This incident was closed on Wednesday, June 26th, 2024 at 09:16hrs.

Update (26 Jun 2024 09:16hrs)
Work to restore service was completed at 09:15 on 26/06/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (26 Jun 2024 07:39hrs)
Our engineers have been investigating the problem and have identified that this incident has been caused by a suspect break to a fibre optic cable used to supply our broadband services in this area.

We were unable to fix the problem yesterday and our engineers will be re-attending site today to continue working on the fault.

We are continuing to work to resolve this issue and a further update will be provided as soon as possible.