MTH Networks - Notice history

Update (26 Jul 2024 16:00hrs)
This incident was closed on Friday, July 26th, 2024 at 16:00hrs.

Update (26 Jul 2024 16:00hrs)
Work to restore service was completed at 15:39 on Friday 26/07/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Please find an update from the OFNL Network below:

Update (26 Jul 2024 16:00hrs)
This incident was closed on Friday, July 26th, 2024 at 16:00hrs.

Update (26 Jul 2024 16:00hrs)
Work to restore service was completed at 15:39 on Friday 26/07/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Please find an update from the OFNL Network below:

Update (26 Jul 2024 10:39hrs)
Our engineer is on their way to site to investigate the cause of the fault. They expect to arrive by 12:30, so we will provide a further update by 13:30.

We apologise again for the inconvenience caused and thank you for your patience.

Update (25 Jul 2024 18:26hrs)
This incident was closed on Thursday, July 25th, 2024 at 18:26hrs.

Update (25 Jul 2024 15:38hrs)
Our engineers have identified that the failed equipment requires a spare part from our stores.

They have left site to pick up the required new part and are returning to site to fit the part.

Our engineers ETA to return to site is 17:30.

We will provide a further update as soon as possible.

Update (25 Jul 2024 13:09hrs)
Engineers have arrived on site to begin repairs.

We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

We are seeing services return to normal. We will monitor and provide a further update shortly.

Our upstream carriers networking team are continuing to work on resolving the issue.

Please accept our sincerest apologies for the inconvenience caused. We will provide a further update by 15:30

The incident has been resolved. An RFO will be available upon request within 10 working days.

A fix has been implemented and we can see the call traffic returning to normal. Please retest and call our support teams if your calls are still experiencing any issues.

We are seeing further reports of inbound call failures. We are currently investigating at the highest priority.

Gradwell apologies any inconvenience and disruption this has caused you and want to thank you for your patience whilst we investigate and resolve this incident.

We will provide a further update within the next hour.

We are seeing inbound calls on numbers through one upstream supplier continue to fail. Inbound calls on numbers through other suppliers are routing correctly.

Please be advised this has been escalated to the highest priority & our teams are working to restore the service as soon as possible.

Our SIP Trunk providers have implemented a fix and we can see the call traffic returning to normal. Please retest and call our support teams if your calls are still experiencing any issues.

This incident was closed on Tuesday, July 23rd, 2024 at 20:25hrs.

Work to restore service was completed at 19:17 on 23/07/24.
Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (23 Jul 2024 18:59hrs)
Our engineer has arrived on-site and has identified the faulty equipment and will replace it.

We will provide an update as soon as possible.

We have identified that a key piece of equipment that helps provide fibre optic internet services to this area has failed.

We have requested that one of our engineers travels to this site to investigate further.

Our engineers ETA is 18:30

Update (26 Jun 2024 09:16hrs)

This incident was closed on Wednesday, June 26th, 2024 at 09:16hrs.

Update (26 Jun 2024 09:16hrs)
Work to restore service was completed at 09:15 on 26/06/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (26 Jun 2024 07:39hrs)
Our engineers have been investigating the problem and have identified that this incident has been caused by a suspect break to a fibre optic cable used to supply our broadband services in this area.

We were unable to fix the problem yesterday and our engineers will be re-attending site today to continue working on the fault.

We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

Please find an update from the OFNL Network below:

Work to restore service was completed at 00:15 on 12/05/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Please find an update from the OFNL Network below:

Engineers have been investigating the problem and found that faulty network equipment is the cause of loss of broadband and voice services. Field engineering teams have been tasked to attend site to replace the faulty equipment.

We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Update (10 May 2024 17:23hrs)
This incident was closed on Friday, May 10th, 2024 at 17:23hrs.

Update (10 May 2024 17:22hrs)
Work to restore service was completed at 16:24 on 10/05/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Please find an update from the OFNL Network below:

It has been identified that this incident has likely to have been caused by an issue with a third party carrier, who provide service to us in this area. Planned out-of-hours work by our third party carrier appear to have suffered from complications that have impacted our site.

This issue has been escalated with our third party carrier, and we are working with them to resolve this issue. A further update will be provided as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

MS3 has now completed all the required repair work and all services have now been restored on-site.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

MS3 is continuing to perform remedial works in the area with a majority of the work being completed; however, for any services remaining offline, they are still reviewing this with their engineering team and working on implementing a solution.

We do not currently have an ETA on a solution for this, however an update will be provided on 14/05/2024 AM as soon as possible with further details.

We apologise for any inconvenience this may cause.

MS3 is continuing to perform remedial works. However, they have unfortunately been unable to restore all impacted customers today.

The engineers will continue to work through the evening until it is too dark to operate. They will then return at 07:00 tomorrow, 13/05/2024, to continue the remedial works.

We apologise for any inconvenience this may cause.

MS3 are continuing to complete remedial works to restore services. They are making good progress and have advised that they are on-track for resolving these issues.

In the meantime, it is advised to leave your hardware as it is and monitor your service for any changes.

MS3 have provided further information regarding the works being completed.

Unfortunately, the remedial works originally planned for Saturday, 11/05/2024, have since been moved to today. These works began this morning, 12/05/2024, at around 06:00.

With this, they have advised that there may be a period of downtime of up to 14 hours for some customers but they will endeavour to resolve this sooner if possible. However, customers can expect to see their services returning throughout the day as these works are completed.

They will also be looking to provide further updates at around 13:00 today.

We are continuing to work on a fix for this incident.

Due to the sheer scale of the damage inflicted to the networking infrastructure, The MS3 Network have had to complete a full build and reinstall of part of the network. This requires complex activity and coordination, with multiple internal teams and external contractors working in partnership.

The service-impacting element of this task is due to be implemented on Saturday 11th of May (11/05/2024), which may see up to a 14-hour window of service disruption. As The MS3 Network's teams progress throughout the day, services will progressively be restored.

We anticipate the next update to come at 13:00 on Saturday 11th of May (11/05/2024)

Thank you for your continued patience, understanding and cooperation with us.

MS3 is continuing to work on a permanent solution while this temporary solution is in place.

The MS3 Network recognises the importance of maintaining services for all customers and is, therefore, striving to keep any further outages to an absolute minimum wherever possible.

We anticipate a further update from MS3 at 17:00 on 09/05/2024.

Thank you for your patience, understanding and cooperation with us so far.

The MS3 Network have advised that a temporary solution has been introduced, allowing for connectivity to be restored in the interim of a permanent solution being implemented. Given that this is a temporary measure, some impact to service may continue to be noticed, whereby The MS3 Network have also made clear that there will be further interruption to service in the early hours of the morning.

The MS3 Network recognise the importance of maintaining services for all customers, and so are priotisting keeping any further outage to an absolute minimum wherever possible.

We anticipate a further update from MS3 at 09:00 on 09/05/2024.

Thank you for your patience, understanding and cooperation with us so far.