MTH Networks - Notice history

All systems operational

OFNL - Operational

97% - uptime
Jul 2024 · 98.12%Aug · 97.72%Sep · 94.45%

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Jul 2024
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MS3 - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
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Freedom Fibre - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
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Openreach - Operational

100% - uptime
Jul 2024 · 99.65%Aug · 100.0%Sep · 100.0%

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Jul 2024
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Vodafone - Operational

100% - uptime
Jul 2024 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2024
Aug 2024
Sep 2024

VoIP - Operational

100% - uptime
Jul 2024 · 99.92%Aug · 100.0%Sep · 100.0%

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Jul 2024
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Notice history

Sep 2024

321724 : EMERGENCY MAINTENANCE AFFECTING SERVICES: Kent, TN4
  • Completed
    October 01, 2024 at 2:00 AM
    Completed
    October 01, 2024 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    September 30, 2024 at 11:00 PM
    In progress
    September 30, 2024 at 11:00 PM
    Maintenance is now in progress
  • Planned
    September 30, 2024 at 11:00 PM
    Planned
    September 30, 2024 at 11:00 PM

    Last updated:(30 Sep 2024 08:35hrs)

    Status: Currently open.
    Location: KENT, TN4.

    There is emergency third party maintenance taking place between the hours of 00:00 and 03:00 on Tuesday 01/10/24. Customers may experience an interruption to broadband services for up to 3hrs during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.

320572 : THIRD PARTY MAINTENANCE AFFECTING SERVICES: RG12, RG40
  • Completed
    October 01, 2024 at 5:00 AM
    Completed
    October 01, 2024 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    September 30, 2024 at 11:00 PM
    In progress
    September 30, 2024 at 11:00 PM
    Maintenance is now in progress
  • Planned
    September 30, 2024 at 11:00 PM
    Planned
    September 30, 2024 at 11:00 PM

    320572 : THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(30 Sep 2024 08:28hrs)

    Status: Currently open.
    Location: Bracknell, RG12 , Berkshire, RG40.

    There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 01/10/24. Customers may experience an interruption to broadband services for up to 6hrs during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.


MS3 Emergency Maintenance - TEALBY CLOSE (DN40)
  • Completed
    September 30, 2024 at 3:40 PM
    Completed
    September 30, 2024 at 3:40 PM
    Maintenance has completed successfully
  • In progress
    September 30, 2024 at 11:40 AM
    In progress
    September 30, 2024 at 11:40 AM
    Maintenance is now in progress
  • Planned
    September 30, 2024 at 11:40 AM
    Planned
    September 30, 2024 at 11:40 AM

    The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the DN40 region. This maintenance is due occur between the hours of 12:40 - 16:40, on Monday 30/09/2024. During this period, the specified area(s) may experience a disruption to their services.

    As part of this maintenance, which is aimed to improve your service as a whole, there maybe several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.

    We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.

(320389): THIRD PARTY MAINTENANCE AFFECTING SERVICES - Greaton London EC1A WC1X
  • Completed
    September 30, 2024 at 5:00 AM
    Completed
    September 30, 2024 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    September 29, 2024 at 11:00 PM
    In progress
    September 29, 2024 at 11:00 PM
    Maintenance is now in progress
  • Planned
    September 29, 2024 at 11:00 PM
    Planned
    September 29, 2024 at 11:00 PM

    Location: Greaton London EC1A WC1X

    The OFNL Network have advised us of some third-party maintenance. This is due to take place between the hours of 00:00 and 06:00 on 30/09/2024.

    During this time, customers in the Greaton London EC1A WC1X area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

320786 : EMERGENCY MAINTENANCE AFFECTING SERVICES: PH22, IV2
  • Completed
    September 29, 2024 at 11:00 PM
    Completed
    September 29, 2024 at 11:00 PM

    320786 : EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(30 Sep 2024 08:31hrs)

    Status: Currently open.
    Location: Aviemore, PH22 / Inverness, IV2.

    There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 01/10/24. Customers may experience an interruption to broadband services for up to 6hrs during this time.

    Please do not reset your equipment during this period.

    We apologise for the inconvenience this may cause.

    No updates for this incident yet.


Aug 2024

MS3 Emergency Maintenance - ETHERINGTON ROAD (HU6)
  • Completed
    August 28, 2024 at 5:05 PM
    Completed
    August 28, 2024 at 5:05 PM
    Maintenance has completed successfully.
  • Planned
    August 28, 2024 at 1:05 PM
    Planned
    August 28, 2024 at 1:05 PM

    The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the HU6 region. This maintenance is due occur between the hours of 14:05 - 18:05 on Wednesday 28/08/24. During this period, the specified area(s) may experience a disruption to their services.

    As part of this maintenance, which is aimed to improve your service as a whole, there may be several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.

    We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.

MS3 Emergency Maintenance - SURREY GARTH, TAUNTON ROAD, GOWER ROAD, DOON GARTH - (HU4)
  • Completed
    August 28, 2024 at 3:25 PM
    Completed
    August 28, 2024 at 3:25 PM
    Maintenance has completed successfully.
  • Planned
    August 28, 2024 at 11:25 AM
    Planned
    August 28, 2024 at 11:25 AM

    The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the POSTCODE region. This maintenance is due occur between the hours of 12:25 TO 16:25, on Wednesday 28/08/24. During this period, the specified area(s) may experience a disruption to their services.

    As part of this maintenance, which is aimed to improve your service as a whole, there may be several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.

    We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.

INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: TQ6
  • Resolved
    Resolved

    Update (22 Aug 2024 15:23hrs)
    This incident was closed on Thursday, August 22nd, 2024 at 15:23hrs.

    Update (22 Aug 2024 15:22hrs)
    Work to restore service was completed at 15:22 on 22/08/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

    Update (22 Aug 2024 11:11hrs)

  • Update
    Update

    Update (22 Aug 2024 11:11hrs)
    We are currently awaiting the arrival of specialist third party engineers to arrive at site. They are currently expected to arrive at 14:30 to carry out repairs and restore services.

    We are working with the provider to resolve this issue and a further update will be provided at 14:30 or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Update
    Update

    Update (22 Aug 2024 08:45hrs)
    It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

    We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Identified
    Identified

    317139: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(22 Aug 2024 06:58hrs)

    Status: Currently open.
    Location: Dartmouth TQ6.

    We are currently experiencing a network incident in Dartmouth TQ6 affecting voice and data services. Engineers are currently investigating the issue and will provide an update within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    No updates for this incident yet.

(315634): THIRD PARTY MAINTENANCE AFFECTING SERVICES
  • Completed
    August 21, 2024 at 8:00 AM
    Completed
    August 21, 2024 at 8:00 AM

    Location: Aberdeen AB21.

    The OFNL Network have advised us of some third-party maintenance:

    "There is essential maintenance taking place between the hours of 09:00 and 17:00 on 21/08/2024. Customers may experience an interruption to services during this time."

    During this time, customers in the AB21 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

(309668): THIRD PARTY MAINTENANCE AFFECTING SERVICES
  • Completed
    August 20, 2024 at 8:00 AM
    Completed
    August 20, 2024 at 8:00 AM

    Location: Bedfordshire LU5.

    The OFNL Network have advised us of some third-party maintenance:

    "There is essential maintenance taking place between the hours of 09:00 on 20/08/2024 until 16:00 on 22/08/2024. Customers may experience an interruption to services during this time."

    During this time, customers in the LU5 area may experience a disruption to their services.

    Please refrain from resetting your networking equipment, as could result in further issues to be encountered.

    We do apologise on behalf of the OFNL Network for the inconvenience this may cause.

Jul 2024

(313975): INCIDENT AFFECTING BROADBAND AND VOICE SERVICES - ST19
  • Resolved
    Resolved

    Update (26 Jul 2024 16:00hrs)
    This incident was closed on Friday, July 26th, 2024 at 16:00hrs.

    Update (26 Jul 2024 16:00hrs)
    Work to restore service was completed at 15:39 on Friday 26/07/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Update
    Update

    Please find an update from the OFNL Network below:

    Update (26 Jul 2024 16:00hrs)
    This incident was closed on Friday, July 26th, 2024 at 16:00hrs.

    Update (26 Jul 2024 16:00hrs)
    Work to restore service was completed at 15:39 on Friday 26/07/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Update
    Update

    Please find an update from the OFNL Network below:

    Update (26 Jul 2024 10:39hrs)
    Our engineer is on their way to site to investigate the cause of the fault. They expect to arrive by 12:30, so we will provide a further update by 13:30.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Investigating
    Investigating

    Location: ST19

    We are currently experiencing a network incident in Stafford ST19 affecting some customer's data and voice services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.

313825: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES  : ST19
  • Resolved
    Resolved

    Update (25 Jul 2024 18:26hrs)
    This incident was closed on Thursday, July 25th, 2024 at 18:26hrs.

  • Update
    Update

    Update (25 Jul 2024 15:38hrs)
    Our engineers have identified that the failed equipment requires a spare part from our stores.

    They have left site to pick up the required new part and are returning to site to fit the part.

    Our engineers ETA to return to site is 17:30.

    We will provide a further update as soon as possible.

  • Update
    Update

    Update (25 Jul 2024 13:09hrs)
    Engineers have arrived on site to begin repairs.

    We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Identified
    Identified

    313825: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES  

    Status: Currently open.
    Location: Penkridge ST19.

    We are currently experiencing a network incident in Penkridge, ST19 affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

INCIDENT AFFECTING BROADBAND AND VOICE SERVICES ACROSS THE UK.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are seeing services return to normal. We will monitor and provide a further update shortly.

  • Identified
    Identified

    Our upstream carriers networking team are continuing to work on resolving the issue.

    Please accept our sincerest apologies for the inconvenience caused. We will provide a further update by 15:30

  • Investigating
    Investigating

    Our Core Network Partners are aware of a critical issue, seeing an impact to a vast array of connections across the UK. Their investigations are underway as we speak, of which are being handled with the utmost priority.

    We apologise for any trouble and inconvenience caused here.

Hosted 3CX Inbound and outbound call failures
  • Resolved
    Resolved

    The incident has been resolved. An RFO will be available upon request within 10 working days.

  • Monitoring
    Monitoring

    A fix has been implemented and we can see the call traffic returning to normal. Please retest and call our support teams if your calls are still experiencing any issues.

  • Update
    Update

    We are seeing further reports of inbound call failures. We are currently investigating at the highest priority.

    Gradwell apologies any inconvenience and disruption this has caused you and want to thank you for your patience whilst we investigate and resolve this incident.

    We will provide a further update within the next hour.

  • Update
    Update

    We are seeing inbound calls on numbers through one upstream supplier continue to fail. Inbound calls on numbers through other suppliers are routing correctly.

    Please be advised this has been escalated to the highest priority & our teams are working to restore the service as soon as possible.

  • Identified
    Identified

    Our SIP Trunk providers have implemented a fix and we can see the call traffic returning to normal. Please retest and call our support teams if your calls are still experiencing any issues.

  • Investigating
    Investigating

    We are aware of inbound and outbound call failures on our Hosted 3CX platforms. Please be advised this has been escalated to the highest priority & our teams are working to restore the service as soon as possible.

INCIDENT AFFECTING BROADBAND AND VOICE SERVICES (TN39)
  • Resolved
    Resolved

    This incident was closed on Tuesday, July 23rd, 2024 at 20:25hrs.

  • Monitoring
    Monitoring

    Work to restore service was completed at 19:17 on 23/07/24.
    Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Update
    Update

    Update (23 Jul 2024 18:59hrs)
    Our engineer has arrived on-site and has identified the faulty equipment and will replace it.

    We will provide an update as soon as possible.


  • Identified
    Identified

    We have identified that a key piece of equipment that helps provide fibre optic internet services to this area has failed.

    We have requested that one of our engineers travels to this site to investigate further.

    Our engineers ETA is 18:30

  • Investigating
    Investigating

    We are currently experiencing a network incident in the Bexhill-On-Sea TN39 area affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

Jul 2024 to Sep 2024

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