Notice history

Oct 2025

Nov 2025

Dec 2025

Oct 2025

Nov 2025

Dec 2025

Oct 2025

Nov 2025

Dec 2025

Oct 2025

Nov 2025

Dec 2025

Oct 2025

Nov 2025

Dec 2025

Oct 2025

Nov 2025

Dec 2025

Oct 2025

Nov 2025

Dec 2025

Oct 2025

Nov 2025

Dec 2025

Oct 2025

Nov 2025

Dec 2025

Dec 2025

Resolved
January 02, 2026 at 1:11 PM
Resolved
January 02, 2026 at 1:11 PM
Please find the latest update below:
Work to restore service was completed at 12:57 on 02/01/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update
January 02, 2026 at 11:06 AM
Update
January 02, 2026 at 11:06 AM
Please find the latest update below:
We’ve been able to access our equipment and have carried out a reboot, and services are currently restored.
A replacement unit is scheduled to arrive on site between now and 13:00. Once it arrives, we will replace the existing equipment to help ensure service stability moving forward.
We apologise for any further brief impact this may cause while we complete this work.
Update
January 02, 2026 at 8:20 AM
Update
January 02, 2026 at 8:20 AM
Please find the latest update below:
Good morning,
We are currently working with the Gateway Block management team, who oversee access to the area where our equipment is located. They have informed us that a representative should be available later this morning to discuss and arrange access for our engineers.
Our engineering team and required replacement parts are already en route. As soon as access is granted, we will proceed with replacing the failed device.
We will continue to provide updates as more information becomes available.
Update
January 01, 2026 at 2:14 PM
Update
January 01, 2026 at 2:14 PM
Please find the latest update below:
Good afternoon,
We are still chasing on site contacts to confirm access to our equipment but have not yet managed to gain access, at this time we do not expect to gain access until tomorrow but will provide further updates if the situation changes.
Update
December 31, 2025 at 7:00 PM
Update
December 31, 2025 at 7:00 PM
Please find the latest update below:
We are continuing to try and contact site management to gain access to the secure area and will provide further updates when new information becomes available.
Identified
December 31, 2025 at 5:55 PM
Identified
December 31, 2025 at 5:55 PM
Please find the latest update below:
We are aware that services are again impacted by this issue and we expect them to remain offline until we can replace a piece of faulty equipment on our network.

An engineer attended earlier today and was refused access to the secure area to perform the fix work. We are attempting to arrange access with the relevant third party so that another engineer can attend and replace the part.

We will update you again as soon as there is more information.
Investigating
December 31, 2025 at 5:30 PM
Investigating
December 31, 2025 at 5:30 PM
The OFNL Network has made us aware of an ongoing incident in the following location(s):
Southampton, SO14
PLEASE DO NOT RESET YOUR NETWORK EQUIPMENT!
We apologise on their behalf for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.
Thank you for your understanding.

MS3 Maintenance: HU10

Completed
December 30, 2025 at 6:00 PM
Completed
December 30, 2025 at 6:00 PM
Maintenance has completed successfully
In progress
December 30, 2025 at 11:00 AM
In progress
December 30, 2025 at 11:00 AM
Maintenance is now in progress
Planned
December 30, 2025 at 11:00 AM
Planned
December 30, 2025 at 11:00 AM
The MS3 Network has made us aware of some scheduled maintenance. This maintenance may impact the following location(s):
NORTH DRIVE
NORTH STREET
PRYME STREET
Addresses located in this region may experience service interruptions. We and the MS3 Network will always endeavour to minimise the impact wherever possible.
The MS3 Network may be required to expedite maintenance activity ahead of schedule, but will always provide prior notice where possible.
Thank you for your understanding.

MS3 Maintenance: HU5

Completed
December 30, 2025 at 7:00 PM
Completed
December 30, 2025 at 7:00 PM
Maintenance has completed successfully.
In progress
December 30, 2025 at 10:56 AM
In progress
December 30, 2025 at 10:56 AM
Maintenance is now in progress.
Completed
December 30, 2025 at 10:50 AM
Completed
December 30, 2025 at 10:50 AM
Maintenance has completed successfully
In progress
December 30, 2025 at 9:50 AM
In progress
December 30, 2025 at 9:50 AM
Maintenance is now in progress
Planned
December 30, 2025 at 9:50 AM
Planned
December 30, 2025 at 9:50 AM
The MS3 Network has made us aware of some scheduled maintenance. This maintenance may impact the following location(s):
HOTHAM ROAD SOUTH
Addresses located in this region may experience service interruptions. We and the MS3 Network will always endeavour to minimise the impact wherever possible.
The MS3 Network may be required to expedite maintenance activity ahead of schedule, but will always provide prior notice where possible.
Thank you for your understanding.

MS3 Maintenance: HU3

Completed
December 30, 2025 at 6:00 PM
Completed
December 30, 2025 at 6:00 PM
Maintenance has completed successfully
In progress
December 30, 2025 at 8:00 AM
In progress
December 30, 2025 at 8:00 AM
Maintenance is now in progress
Planned
December 30, 2025 at 8:00 AM
Planned
December 30, 2025 at 8:00 AM
The MS3 Network has made us aware of some scheduled maintenance. This maintenance may impact the following location(s):
DE LA POLE AVENUE
Addresses located in this region may experience service interruptions. We and the MS3 Network will always endeavour to minimise the impact wherever possible.
The MS3 Network may be required to expedite maintenance activity ahead of schedule, but will always provide prior notice where possible.
Thank you for your understanding.

MS3 Maintenance: HU5

Completed
December 23, 2025 at 6:00 PM
Completed
December 23, 2025 at 6:00 PM
Maintenance has completed successfully
In progress
December 23, 2025 at 2:00 PM
In progress
December 23, 2025 at 2:00 PM
Maintenance is now in progress
Planned
December 23, 2025 at 2:00 PM
Planned
December 23, 2025 at 2:00 PM
The MS3 Network has made us aware of some scheduled maintenance. This maintenance may impact the following location(s):
Fernhill Road
Addresses located in this region may experience service interruptions. We and the MS3 Network will always endeavour to minimise the impact wherever possible.
The MS3 Network may be required to expedite maintenance activity ahead of schedule, but will always provide prior notice where possible.
Thank you for your understanding.

Nov 2025

MS3 Maintenance: Avenue Halcyon, Beverley Road, Swanland Road (HU13)

Completed
November 28, 2025 at 6:55 PM
Completed
November 28, 2025 at 6:55 PM
Maintenance has completed successfully.
Update
November 28, 2025 at 10:55 AM
Update
November 28, 2025 at 10:55 AM
Maintenance is now in progress
In progress
November 28, 2025 at 10:55 AM
In progress
November 28, 2025 at 10:55 AM
The MS3 Network has made us aware of some scheduled maintenance. This maintenance may impact the following location(s):
Avenue Halcyon,
Beverley Road,
Swanland Road
Addresses located in this region may experience service interruptions. We and the MS3 Network will always endeavour to minimise the impact wherever possible.
The MS3 Network may be required to expedite maintenance activity ahead of schedule, but will always provide prior notice where possible.
Thank you for your understanding.

MS3 Emergency Maintenance - Alaska Villas, Wombwell Grove, Barnsley Street (HU8)

In progress
November 28, 2025 at 10:10 AM
In progress
November 28, 2025 at 10:10 AM
The MS3 Network have advised us of some third-party maintenance that is scheduled to take place in the HU8 region. This maintenance is due occur between the hours of 10:10 TO 18:10, on Friday 28/11/2025. During this period, the specified area(s) may experience a disruption to their services.
As part of this maintenance, which is aimed to improve your service as a whole, there may be several reboots of your MTH Networks and/or MS3 equipment performed. If this behaviour is witnessed, please do not panic; this is to be expected. Having said this, we must reinforce the importance of leaving the MS3 Modem plugged in and powered on. Failure to do so could result in the modem becoming in an errored state, later requiring an engineer visit to resolve, ultimately prolonging any impact to service.
We do apologise on behalf of the MS3 Networks for the inconvenience this may cause.
Completed
November 28, 2025 at 10:10 AM
Completed
November 28, 2025 at 10:10 AM
Maintenance has completed successfully

OFNL Maintenance: LS27

Completed
November 28, 2025 at 6:00 AM
Completed
November 28, 2025 at 6:00 AM
Maintenance has completed successfully
In progress
November 28, 2025 at 12:00 AM
In progress
November 28, 2025 at 12:00 AM
Maintenance is now in progress
Planned
November 28, 2025 at 12:00 AM
Planned
November 28, 2025 at 12:00 AM
The OFNL Network has made us aware of some scheduled maintenance. This maintenance may impact the following location(s):
Leeds - LS27
Addresses located in this region may experience service interruptions. We and the OFNL Network will always endeavour to minimise the impact wherever possible.
The OFNL Network may be required to expedite maintenance activity ahead of schedule, but will always provide prior notice where possible.
Thank you for your understanding.

OFNL Maintenance: Guildford GU3

Completed
November 28, 2025 at 6:00 AM
Completed
November 28, 2025 at 6:00 AM
Maintenance has completed successfully
In progress
November 28, 2025 at 12:00 AM
In progress
November 28, 2025 at 12:00 AM
Maintenance is now in progress
Planned
November 28, 2025 at 12:00 AM
Planned
November 28, 2025 at 12:00 AM
The OFNL Network has made us aware of some scheduled maintenance. This maintenance may impact the following location(s):
Guildford: GU3
Addresses located in this region may experience service interruptions. We and the OFNL Network will always endeavour to minimise the impact wherever possible.
The OFNL Network may be required to expedite maintenance activity ahead of schedule, but will always provide prior notice where possible.
Thank you for your understanding.

OFNL Maintenance: Bath BA1

Completed
November 28, 2025 at 6:00 AM
Completed
November 28, 2025 at 6:00 AM
Maintenance has completed successfully
In progress
November 28, 2025 at 12:00 AM
In progress
November 28, 2025 at 12:00 AM
Maintenance is now in progress
Planned
November 28, 2025 at 12:00 AM
Planned
November 28, 2025 at 12:00 AM
The OFNL Network has made us aware of some scheduled maintenance. This maintenance may impact the following location(s):
Bath: BA1
Addresses located in this region may experience service interruptions. We and the OFNL Network will always endeavour to minimise the impact wherever possible.
The OFNL Network may be required to expedite maintenance activity ahead of schedule, but will always provide prior notice where possible.
Thank you for your understanding.

Oct 2025

Monitoring
October 31, 2025 at 3:07 PM
Monitoring
October 31, 2025 at 3:07 PM
Please see latest update below:
Update (31 Oct 2025 15:07hrs)
Work to restore service was completed at 14:20 on 31/10/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Resolved
October 31, 2025 at 3:07 PM
Resolved
October 31, 2025 at 3:07 PM
Please see latest update below:
Update (31 Oct 2025 15:07hrs)
This incident was closed on Friday, October 31st, 2025 at 15:07hrs.
Update
October 31, 2025 at 1:46 PM
Update
October 31, 2025 at 1:46 PM
Please see latest Update below:
Update (31 Oct 2025 13:46hrs)
The third-party provider experiencing a power outage still expects the fault to be fixed by 15:00 31/10/2025.

Further updates will be provided once new information becomes available.
Update
October 31, 2025 at 7:57 AM
Update
October 31, 2025 at 7:57 AM
Please find the latest update for this incident:
Update (31 Oct 2025 07:57hrs)
Good Morning,
Due to power issues in the local area our third party provider has told us that they expect this to be fixed by 3PM.
Identified
October 31, 2025 at 2:44 AM
Identified
October 31, 2025 at 2:44 AM
Please find the latest update for this:
Update (31 Oct 2025 02:44hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.

We are talking to the third party, and they are working on a fix.

We will update you again by 08:00.
Investigating
October 31, 2025 at 2:38 AM
Investigating
October 31, 2025 at 2:38 AM
The OFNL Network has made us aware of an ongoing incident in the following location(s):
Horsham, RH13, RH144
PLEASE DO NOT RESET YOUR NETWORK EQUIPMENT!
We apologise on their behalf for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.
Thank you for your understanding.

OFNL Maintenance: B49 Warwickshire

Completed
October 31, 2025 at 6:00 AM
Completed
October 31, 2025 at 6:00 AM
Maintenance has completed successfully
In progress
October 31, 2025 at 12:00 AM
In progress
October 31, 2025 at 12:00 AM
Maintenance is now in progress
Planned
October 31, 2025 at 12:00 AM
Planned
October 31, 2025 at 12:00 AM
The OFNL Network has made us aware of some scheduled maintenance. This maintenance may impact the following location(s):
B49 Warwickshire
Addresses located in this region may experience service interruptions. We and the OFNL Network will always endeavour to minimise the impact wherever possible.
The OFNL Network may be required to expedite maintenance activity ahead of schedule, but will always provide prior notice where possible.
Thank you for your understanding.

OFNL Maintenance: BS20 Bristol North Somerset

Completed
October 31, 2025 at 6:00 AM
Completed
October 31, 2025 at 6:00 AM
Maintenance has completed successfully
In progress
October 31, 2025 at 12:00 AM
In progress
October 31, 2025 at 12:00 AM
Maintenance is now in progress
Planned
October 31, 2025 at 12:00 AM
Planned
October 31, 2025 at 12:00 AM
The OFNL Network has made us aware of some scheduled maintenance. This maintenance may impact the following location(s):
BS20 Bristol North Somerset
Addresses located in this region may experience service interruptions. We and the OFNL Network will always endeavour to minimise the impact wherever possible.
The OFNL Network may be required to expedite maintenance activity ahead of schedule, but will always provide prior notice where possible.
Thank you for your understanding.

OFNL Maintenance: LU5 Bedfordshire

Completed
October 31, 2025 at 6:00 AM
Completed
October 31, 2025 at 6:00 AM
Maintenance has completed successfully
In progress
October 31, 2025 at 12:00 AM
In progress
October 31, 2025 at 12:00 AM
Maintenance is now in progress
Planned
October 31, 2025 at 12:00 AM
Planned
October 31, 2025 at 12:00 AM
The OFNL Network has made us aware of some scheduled maintenance. This maintenance may impact the following location(s):
LU5 Bedfordshire
Addresses located in this region may experience service interruptions. We and the OFNL Network will always endeavour to minimise the impact wherever possible.
The OFNL Network may be required to expedite maintenance activity ahead of schedule, but will always provide prior notice where possible.
Thank you for your understanding.

OFNL Maintenance: CO9 Essex

Completed
October 31, 2025 at 6:00 AM
Completed
October 31, 2025 at 6:00 AM
Maintenance has completed successfully
In progress
October 31, 2025 at 12:00 AM
In progress
October 31, 2025 at 12:00 AM
Maintenance is now in progress
Planned
October 31, 2025 at 12:00 AM
Planned
October 31, 2025 at 12:00 AM
The OFNL Network has made us aware of some scheduled maintenance. This maintenance may impact the following location(s):
CO9 Essex
Addresses located in this region may experience service interruptions. We and the OFNL Network will always endeavour to minimise the impact wherever possible.
The OFNL Network may be required to expedite maintenance activity ahead of schedule, but will always provide prior notice where possible.
Thank you for your understanding.

Oct 2025 to Dec 2025

MTH Networks - Notice history

Freedom Fibre experiencing partial outage

Notice history

Dec 2025

Nov 2025

Oct 2025