MTH Networks - INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: TQ6 – Incident details

Update (22 Aug 2024 15:23hrs)
This incident was closed on Thursday, August 22nd, 2024 at 15:23hrs.

Update (22 Aug 2024 15:22hrs)
Work to restore service was completed at 15:22 on 22/08/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (22 Aug 2024 11:11hrs)

Update (22 Aug 2024 11:11hrs)
We are currently awaiting the arrival of specialist third party engineers to arrive at site. They are currently expected to arrive at 14:30 to carry out repairs and restore services.

We are working with the provider to resolve this issue and a further update will be provided at 14:30 or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Update (22 Aug 2024 08:45hrs)
It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.