MTH Networks - INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: NN5 & NN7 – Incident details

All systems operational

INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: NN5 & NN7

Resolved
Partial outage
Started 4 months agoLasted 26 minutes

Affected

OFNL

Partial outage from 3:25 PM to 3:51 PM

Updates
  • Resolved
    Resolved

    Update (05 Sep 2024 16:42hrs)
    This incident was closed on Thursday, September 5th, 2024 at 16:42hrs.

    Update (05 Sep 2024 16:42hrs)
    Work to restore service was completed at 16:37 on 05/09/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Identified
    Identified

    319096: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(05 Sep 2024 16:19hrs)

    Status: Currently open.
    Location: Northampton, NN5 NN7.

    We are currently experiencing a network incident in Northampton, NN5 NN7 affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    No updates for this incident yet.