MTH Networks - INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: CT16 – Incident details

All systems operational

INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: CT16

Resolved
Partial outage
Started 3 months agoLasted about 1 hour

Affected

OFNL

Partial outage from 11:44 AM to 12:54 PM

Updates
  • Resolved
    Resolved

    Update (06 Sep 2024 13:36hrs)
    This incident was closed on Friday, September 6th, 2024 at 13:36hrs.

    Update (06 Sep 2024 13:36hrs)
    Work to restore service was completed at 13:35 on 06/09/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.


  • Update
    Update

    Update (06 Sep 2024 09:40hrs)
    Engineering teams are now on site performing fibre repair works.

    Further updates will be provided as information becomes available.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

  • Identified
    Identified

    319089: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(05 Sep 2024 18:26hrs)

    Status: Currently open.
    Location: Whitfield CT16.

    We are currently experiencing a network incident in Whitfield, Dover, CT16 affecting around 5% of customer's voice and broadband services.

    Engineering teams will be attending Friday 06/09/2024 to perform fibre repair works.

    Further updates will be provided as information becomes available.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.