MTH Networks - INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: UB7 – Incident details

All systems operational

INCIDENT AFFECTING BROADBAND AND VOICE SERVICES: UB7

Resolved
Partial outage
Started 3 months agoLasted about 1 hour

Affected

OFNL

Partial outage from 10:24 AM to 11:49 AM

Updates
  • Resolved
    Resolved

    Update (07 Sep 2024 12:41hrs)
    This incident was closed on Saturday, September 7th, 2024 at 12:41hrs.

    Update (07 Sep 2024 12:41hrs)
    Work to restore service was completed at 12:05 on 07/09/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Identified
    Identified

    319247: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES   Last updated:(07 Sep 2024 07:47hrs)

    Status: Currently open.
    Location: London UB7.

    We are currently experiencing a network incident in London UB7 affecting data and voice services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    Update (07 Sep 2024 08:40hrs)
    Engineers have investigated and found an issue with on-site equipment. An engineer is on their way to site, they are expected to arrive by 13:30. We will provide the next update at 14:30 so that we can include their findings.

    We apologise again for the inconvenience caused and thank you for your patience.