MTH Networks - 321311: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES - Rochester, ME1. – Incident details

Update (26 Sep 2024 19:40hrs)
Engineers on site have now completed their cable repairs and we have seen services restore at 19:10 on 26/09/2024. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Update (26 Sep 2024 17:17hrs)
Engineers on site have successfully replaced the damaged cable duct. They are currently in the process of installing a new cable to restore service. The engineers are expected to remain on site until 23:00 to ensure all work is completed. Further updates will be provided as the situation progresses. Thank you for your patience.

Update (26 Sep 2024 14:19hrs)

The engineers have found that the fix requires additional tools and expertise. Another team of engineers are being sent to site to help with this.

We expect more information by 6pm, we will update you here as soon as possible afterwards.

Update (26 Sep 2024 12:59hrs)
All engineers are now on site.

They are preparing for the remedial work, but need to resolve an access issue before they can begin the fix.

We will update you as soon as more information is available, or by 3pm at the latest.

Please find an update from the OFNL Network below:

Update (26 Sep 2024 09:27hrs)
Due to the complexity of the fault, there are multiple teams required on site to fix it. There are already engineers on site preparing for works, the last of the teams are expected to arrive by 12:00 and repair works will begin as soon as possible after that.

We will update you again here by 13:00.

Update (26 Sep 2024 00:31hrs)
Our onsite teams have now been stood down and will return in the morning to continue repairs. Our next update will be around 10AM

We apologise again for the inconvenience caused and thank you for your patience.

Update (25 Sep 2024 22:11hrs)
Fibre teams are continuing to localise the damage to our cables, however we believe it may be in a hard to reach area. Weather and poor light conditions are continuing to challenge teams and we now expect this fault to continue into tomorrow. Further updates will be provided as new information becomes available or within 2 hours.

We apologise again for the inconvenience caused and thank you for your patience.

Update (25 Sep 2024 20:04hrs)
Engineers and fibre repair teams are now on site working to locate the damaged fibre. We are continuing to work to resolve this issue and a further update will be provided within 2 hours.

We apologise again for the inconvenience caused and thank you for your patience.

Update (25 Sep 2024 16:56hrs)
Our engineers have been investigating the problem and have identified that this incident has been caused by a break to a fibre optic cable used to supply our services in this area.

Our engineer on-site has narrowed down the location of the suspect fibre break.

We have requested a specialist fibre Emergency Repair Service(ERS) team attend site.

The ERS team's current ETA is 19:00 on 25/09/2024.

We are continuing to work to resolve this issue and a further update will be provided as soon as possible