Affected
Partial outage from 8:28 AM to 12:27 PM
- ResolvedResolved
Update (02 Oct 2024 13:24hrs)
This incident was closed on Wednesday, October 2nd, 2024 at 13:24hrs.Update (02 Oct 2024 13:24hrs)
Work to restore service was completed at 10:45 on 02/10/2024 and no further impact was seen on the shared fibre optic cable. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue. - UpdateUpdate
Our engineers are continuing investigation into the problem and believe that work by a third-party on a shared fibre optic cable may have had a negative impact on us.
Services should be restored at this time, however, we are continuing to work with the third-party to resolve this issue and a further update will be provided as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience. - IdentifiedIdentified
Location: Coventry CV6 and CV7
We are currently experiencing a network incident in the Coventry CV6 and CV7 areas affecting voice and broadband Internet services.
Engineers are currently investigating the issue and will provide an update as soon as possible.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.We do apologise on behalf of the OFNL Network for the inconvenience caused here. We will continue to do everything within our power to get your services back up and running as soon as possible.