MTH Networks - OFNL INCIDENT: PE1 (ID: 326920) – Incident details

All systems operational

OFNL INCIDENT: PE1 (ID: 326920)

Resolved
Degraded performance
Started about 1 month agoLasted about 12 hours

Affected

OFNL

Degraded performance from 1:01 PM to 6:35 PM, Operational from 6:35 PM to 1:25 AM

Updates
  • Resolved
    Resolved

    Please find an update below:

    Update (13 Nov 2024 01:25hrs)
    Work to restore service was completed at 00:50 on 13/11/24.

    Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Update
    Update

    Please find an update below:

    Update (12 Nov 2024 18:21hrs)
    The specialist fibre Emergency Repair Service(ERS) team have arrived at site and are currently surveying the fibre cabling for damage.

    We are continuing to work to resolve this issue and a further update will be provided as soon as possible

  • Identified
    Identified

    Please find an update below:

    Our engineers have been investigating the problem and have identified that this incident has been caused by a suspect break to a fibre optic cable used to supply our services in this area.

    Our engineer on-site has narrowed down the location of the suspect fibre break.

    We have requested a specialist fibre Emergency Repair Service(ERS) team attend site.

    We are continuing to work to resolve this issue, and a further update will be provided as soon as possible

  • Investigating
    Investigating

    The OFNL Network have made us aware of an ongoing incident in the PE1 region:

    We are currently experiencing a network incident in Northminster PE1 affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

    Please do not reset your network equipment.

    We apologise on behalf of The OFNL Network for any inconvenience this may cause. We will continue to do everything within our power to get your services back up and running as soon as possible.

    Thank you for your patience and understanding.