MTH Networks - 327044: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES – Incident details

This incident was closed on Wednesday, November 13th, 2024 at 21:09hrs.

Work to restore service was completed at 20:05 on 13/11/24. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Please find an update below:

Update (13 Nov 2024 18:50hrs)
Our engineers are continuing to work with our vendor on a resolution to this issue.

We are aware that some customers may not be able to make or receive calls. We are working with our vendor on a resolution to this issue.

We are now seeing broadband services restore, however voice services remain affected.

We are continuing to investigate these remaining issues and will provide another update as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Engineers have identified a power issue on core equipment, Power has been restored however we expect this to take an hour before all services are restored.

We apologise again for the inconvenience caused and thank you for your patience.